IT Support Technician

Job Responsibilities/Requirements

• Provide IT support for sales, office, and warehouse employees/devices via helpdesk, Hunt group calls, and email.
• Laptop and desktop setup and repair; work with Dell support; software installation, troubleshooting, and maintenance.
• Assist with maintaining inventory within our inventory system and AD.
• Troubleshoot issues in SAP, Win CBI, and online ordering.
• Troubleshoot VoIP landline and cellphone hardware and software errors.
• Troubleshoot printer issues and maintain toner inventory.
• Train new employees in computer and day-to-day applications.
• Assist with meeting setups and technical support.
• Requires strong communication and documentation skills, a problem-solving mindset, and a fast learner.
• This is an onsite position.**
• Other duties as assigned.