IT Support Technician N2

About the company & team

Who are we?
Experis is a company specialized in professional services and IT project management associated with our 3 practices: Business Transformation, Cloud & Infrastructure and Enterprise Applications. We currently combine our technology solutions with the most in-demand skills in the market. In addition, we provide specialized training associated with the aforementioned service lines. We have a workforce of more than 1,800 IT-specialized professionals in Spain and an international presence in 54 countries.
What are we looking for?
Experis is looking for a Freelance Level 2 IT Support Technician for a key project in Zaragoza.
Profile we need:
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Minimum 5 years of experience in Level 2 (N2) user technical support
•
Solid experience in resolving complex incidents, advanced troubleshooting and direct attention to end users
•
Good communication skills and customer orientation
•
Advanced English
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Availability to work 100% on-site as a freelancer at the client's offices in Zaragoza
Project conditions:
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Mode: On-site in Zaragoza
•
Schedule: 8 hours daily, Monday to Friday
What will you do in your day-to-day?
•
Provide level 2 technical support to end users in a corporate environment
•
Diagnose, resolve and escalate complex incidents involving hardware, software, networks and systems
•
Manage tickets autonomously and efficiently
•
Direct, in-person attention to users, offering quick and clear solutions
• Collaboration with internal teams and suppliers for the resolution of
problems
• Perform maintenance tasks and proactive support at the
client's facilities
Experis benefits
• 23 days of vacation
• Exclusive discounts at Fnac, theater, cinema, Booking and more
• Flexible compensation: restaurant vouchers, health insurance, daycare... all
deductible from personal income tax
• "Bring a friend" program with a bonus if you refer a candidate
who joins
• We provide you with all the equipment necessary to work
• Ongoing training: online platform and official certifications
• Dynamic environment with learning opportunities
• Ongoing training: online platform and official certifications
• Inclusive company culture, focused on well-being and professional
development