IT Support Technician- NYC
Summary
An IT Support Technician embedded on-site at a major hotel client in New York City, helping users with desktops, printers, and connected devices, deploying end-user equipment, and providing smart-hands support for third-party platforms like Wi-Fi, PBX, and point of sale. It is a temporary role with possible conversion in early 2027.
IT Support Technician - Hospitality
Reports to - Manager, IT Services
Location: New York City (Client Site)
Company Description
Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.
Position Description
As a Technician at a major hotel, provide IT desktop support as well as serve as smart hands support for various 3rd party technology vendors’ platforms such as Wi-Fi, PBX, Point of Sale, etc.
Primary Responsibilities
- Assist users with desktops, printers, and other connected devices.
- Set up, deploy, and maintain end-user equipment
- Follow up with clients to ensure resolution is complete and satisfactory
- Maintain accurate, thorough, and timely information in ticketing system