IT Support Technician – Oxford
Summary
IT Support Technician providing first-line technical support for a secondary school. Responsibilities include troubleshooting hardware and software, maintaining classroom technology like interactive displays and AV equipment, and managing user accounts and network performance.
Job Title: IT Support Technician
Location: Oxford, Oxfordshire
Salary: Dependent on experience
Contract Type: Full-time, Permanent
Start Date: As soon as possible
A busy secondary school in Oxford is seeking an IT Support Technician to provide day-to-day technical support to staff and pupils.
The successful candidate will help maintain the school’s IT infrastructure, troubleshoot technical issues, and ensure users have reliable access to computers, networks, software, and digital resources.
Key Responsibilities:Provide first-line technical support to staff and pupils.
Diagnose and resolve hardware and software issues.
Install, configure, and maintain computers and peripheral equipment.
Support classroom technology including interactive displays and audiovisual equipment.
Assist with user accounts, passwords, permissions, and access issues.
Monitor network and system performance and escalate complex issues where necessary.
Maintain accurate records of technical faults and completed repairs.
Support software updates and routine system maintenance.
Assist with the management of IT equipment across the school.
Promote safe and appropriate use of school technology.
Previous IT support or technical experience.
Good understanding of computer hardware, software, and networking.
Strong troubleshooting and problem-solving skills.
Patient and professional approach to supporting non-technical users.
Good organisational and communication skills.
Ability to prioritise support requests in a busy environment.
Relevant IT qualifications would be advantageous.
Please submit an up-to-date CV detailing your IT support experience and technical skills.