IT Support Technician
Summary
In-house IT Support Technician acting as the first point of contact for office- and field-based staff, troubleshooting hardware, software and mobile issues, managing devices and inventory, and supporting Cyber Essentials/GDPR compliance. Office-based, £27,500 plus bonus.
Salary: £27,500 - 27,500 per year
Requirements:- Previous experience in an IT Support, IT Technician, Helpdesk or ICT Support role
- Strong understanding of computer systems, software, hardware and mobile devices
- Excellent problem-solving and troubleshooting skills
- Strong communication skills, including the ability to explain technical issues to non-technical users
- Highly organised, with the ability to manage multiple tasks and priorities
- Proactive and commercially aware approach to technology and process improvement
- Willingness to learn and develop within a growing organisation
- Experience working with external IT providers is advantageous
- Act as the first point of contact for IT support queries from office- and field-based employees
- Troubleshoot hardware, software and system issues, taking ownership through to resolution
- Liaise with external IT and telephony providers to resolve technical issues and support business operations
- Manage laptops, tablets, mobile devices and associated IT equipment
- Set up equipment and user access for new starters, and coordinate the return and reset of equipment for leavers
- Maintain an accurate inventory of IT assets
- Support IT security initiatives and assist with Cyber Essentials and GDPR compliance requirements
- Coordinate with external partners to help ensure systems, networks and applications operate effectively
- Research and recommend technologies and process improvements to enhance business efficiency
- Manage the ordering, recycling and maintenance of IT equipment
- Hardware
- ICT
- Support
- Mobile
- Security
More:
We are a growing and successful organisation recruiting an enthusiastic, proactive IT Support Technician to take ownership of day-to-day technology support and make a meaningful impact. The role is full-time and office-based in Stone, Staffordshire, working with colleagues across the business and external IT and telecommunications providers. The starting salary is £27,500, depending on experience, with an annual company performance-based bonus. Benefits include 25 days holiday plus bank holidays, a Christmas and New Year office shutdown, a company pension scheme, company sick pay, mental health and wellbeing initiatives, and regular social events.
last updated 44 week of 2026