IT Support Technician
Summary
On-site IT Support Technician at a Catholic high school in Arlington Heights, IL, helping students, faculty, and staff with hardware, software, and networking issues. Day to day involves troubleshooting devices, maintaining network infrastructure, managing accounts in systems like Google Workspace, Office 365, Active Directory, and JAMF, and supporting classroom/AV technology.
Job Title: IT Support Technician
Department: Saint Viator Technology Department
Reports to: Director of Technology
Job Purpose:
Saint Viator High School is seeking a skilled and dedicated IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical assistance and support to students, faculty, and staff at our Catholic high school. This role plays a critical part in maintaining the school’s technological infrastructure, ensuring that devices, software, and systems run smoothly to support our educational environment.
Key Responsibilities:[DI1]
- Administrative Duties:
- Provide on-site technical support to students, faculty, and staff, addressing issues with hardware, software, and networking.
- Troubleshoot and resolve technical problems with desktop computers, laptops, printers, interactive whiteboards, and other devices.
- Monitor and maintain the school’s network infrastructure, ensuring reliable and secure access to resources.
- Assist with the installation, configuration, and maintenance of computer systems, network equipment, and software applications.
- Set up and support classroom technology, including projectors, Interactive Boards, Laptops, and audio-visual equipment.
- Provide training and support for students and faculty on the use of educational technology tools and resources.
- Ensure that technology policies, including those for cybersecurity, are followed in the school environment.
- Assist in managing user accounts and permissions on various school systems (e.g., Google Workspace, Microsoft Office 365, Blackbaud, ESET, JAMF, Adobe, Zoho Web Helpdesk, Air Serve, Apple TV, Active Directory).
- Document and maintain a log of support requests, resolutions, and follow-up actions.
- Provide technical support for online learning platforms and remote learning setup as necessary.(e.g., Turnitin, NoRedink, Bright Arrow, Blackbaud Education, Exam soft, College Board AP Exams).
Professional Development:
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- SV IT is committed to supporting the continuous professional growth of our IT staff. We highly encourage all support staff to take full advantage of our Coursera certificate offerings, which provide opportunities to enhance your skills and knowledge in various IT domains.
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