IT Support Technician

Salary: £28,000 - 30,000 per year

Requirements:

• A driving licence is required, as travel between sites may be needed.
• Ability to reliably commute to Skelmersdale or plan to relocate before starting is required.
• Two years of IT support experience is listed as required.
• GCSE or equivalent is preferred.
• Previous experience with Cyber Essentials, ISO 27001 or TISAX is not required.

Responsibilities:

• Provide first-line IT support to users across our Group, including colleagues in the UK, Czech Republic and Hungary.
• Log, categorise, update and resolve support requests; keep users informed and escalate incidents when needed.
• Diagnose common hardware, software, account, connectivity and peripheral issues, and help users use our IT systems effectively.
• Assist with new starter, role change and leaver processes, user accounts, access permissions and IT equipment allocation and recovery.
• Prepare, configure, deploy and maintain devices and approved software, and troubleshoot workplace technology.
• Follow established IT, security, access, change and equipment-management procedures; record support activities and maintain IT asset records and documentation.
• Support routine maintenance, software updates, patching, security checks and secure device configuration.
• Help our IT Management team maintain IT records and evidence, support security reviews and assessments, identify potential security incidents and promote good cyber-security practices.
• Contribute to IT projects, system maintenance and improvements to our Group IT environment.

Technologies:

• Hardware
• Support
• Security
• Windows
• Mobile

More:

Sanko Gosei UK, established in 1987, is part of a global group and a first-tier supplier primarily to the automotive sector, producing interior and exterior moulded and assembled components, as well as painted components. This permanent, full-time entry-level IT Support Technician role is based mainly at our Skelmersdale site and supports colleagues across multiple countries. We offer the opportunity to develop experience in user support, endpoint management, infrastructure, networking, cyber security, information security, IT governance and project work, with scope to take on greater responsibility as your experience grows. Training and guidance will be provided. The posting gives a salary of approximately £28,000–£32,000 per year and also lists pay of £28,000–£30,000 per year. Benefits include 24 days of annual holiday, increasing by one day every three years, plus bank holidays, a company pension, cycle-to-work scheme, on-site parking and sick pay. Working hours are flexible within stated start and finish windows, with a minimum of 38 hours per week, excluding a 30-minute unpaid lunch break. The role is in person.

last updated 44 week of 2026