IT Support Technician
Summary
Level 1 IT support role at an Otago managed IT services provider, predominantly based onsite at a key client site while also handling helpdesk calls and remote tickets. Day to day involves troubleshooting Windows and Apple devices, Microsoft 365/Google Workspace, device deployment, and basic printer, Wi-Fi and network issues.
About the role
This is a varied client facing role suited to someone who enjoys working with people as much as technology. You'll be predominantly based at one of our key Otago client sites, providing day to day IT support, while remaining part of the wider SB Technologies support team. You'll also assist other SB Technologies clients through our helpdesk, answer support calls, work on remote support tickets and work closely with our Level 2 and Level 3 technicians when more complex issues arise.
Key responsibilities
Providing onsite and remote IT support
Troubleshooting Windows and Apple devices, applications and peripherals
Assisting with Microsoft 365, Google Workspace, accounts, passwords and MFA
Setting up and deploying computers and other devices
Basic printer, Wi-Fi and network troubleshooting
Logging and managing support tickets
Answering helpdesk calls and assisting other SB Technologies clients remotely
Working with our Level 2 and Level 3 technicians on more complex issues
Assisting with other client work and projects when required
About you
Friendly, patient and comfortable helping non technical users
Reliable and able to work independently
A logical problem solver
A good communicator, both in person and over the phone
Well organised and able to manage multiple support requests
Comfortable asking for help or escalating when required
Keen to learn and develop their technical skills
Someone who takes ownership and follows things through
Previous experience in IT support, a service desk or technician role would be ideal, but we would also consider someone earlier in their IT career with the right attitude, good people skills and a solid technical foundation
Experience supporting both Windows and Apple environments would be an advantage
Benefits
Full time permanent position
Salary based on experience
A varied mix of onsite and remote support
Support from experienced Level 2 and Level 3 technicians
Exposure to a range of clients and technologies
Training and development opportunities
The opportunity to become a valued part of the SB Technologies team and the client environments you support
About us
SB Technologies is an Otago based IT services provider supporting businesses and organisations across Otago and beyond. We provide managed IT, cloud, communications, cybersecurity and technical support services, with a focus on practical advice, responsive support and building strong long term relationships with our clients.
Before Applying
Applicants must already have the legal right to work in New Zealand. SB Technologies is unable to provide visa sponsorship or assistance with obtaining a work visa for this position.
Thanks for your interest in joining SB Technologies. We’ll review all applications carefully, but due to the number of applications we may receive, only shortlisted candidates will be contacted.