IT Support Technician
Posted Updated
Description
Service Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking an IT Support Technician in Houston, TX If you are looking to join a great organization and a chance to become a part of our growing team, this may be the opportunity for you!
Position Summary:
The IT Support Technician provides primary support for workstations, network devices, and peripheral equipment in a desktop and help desk environment. This position requires the ability to successfully handle multiple priorities and possess a high level of discipline while remaining flexible. A successful candidates will be required to provide IT support to all customer levels in a manufacturing environment up to and including presentations and explanation of projects to upper level management.
Tasks/Duties/Responsibilities:
- Provide technical support for both hardware and software issues our users encounter
- Manage the configuration and operation of client-based computer operating systems (laptops, desktops, and thin clients)
- Maintain inventory overview of hardware and software.
- Develop and present equipment, software, and policy training to staff and end users
- Maintain documentation of processes, policies, and systems
- Perform hardware and software upgrades to ensure all systems are up-to-date
- Test system updates and patches, as well as application rollouts and troubleshoot issues
- Provide support for user accounts, permissions, and passwords and ensure users can securely access data
- Contribute to team effort by accomplishing related results as needed.
- Provide help desk support and specialized technical assistance to system users, escalating issues as necessary
- Other duties as assigned
Minimum Knowledge/Skills/Requirements:
- High School diploma or equivalent
- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
- Previous experience in Desktop Support, troubleshooting, deployment, and asset management
- Excellent written and verbal communication skills
- Excellent analytical, problem solving, and organizational skills
- An excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology.
- Willingness and ability to work in an on-call rotation
- On-Site Position (No Remote work available)
Preferred Knowledge/Skills/Requirements:
- Bachelor’s degree in Computer Science or IT related field
- A+, Network +, or other primary technical certifications
- Ability to explain complex IT concepts in simple terms
- Proven ability to work with a high degree of autonomy
- Experience with VMWare Horizon
Reports To:
- IT Supervisor - Client Services and Cybersecurity
The perks of joining our Team
- Comprehensive Insurance Options - Competitive medical coverage with a variety of plan choices
- Progressive PTO & Paid Holidays - Tenure-based paid time off plus eight paid holidays annually
- 401(k) with Company Match + Profit Sharing - Matching 5% on 6% of employee contributions and annual profit‑sharing contributions
- Career Growth & Learning Support - Tuition reimbursement and employee assistance programs
- Tuition reimbursement up to $15,000 - annually to support your continued education and career growth
- Referral Bonus Program - Employee referral bonuses paid out over the new hire's first year
- See all benefits we offer here
Skills
As published by lever · 13 questions · 1 written answer
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Pick from a list (12)
- Did a current Service Wire employee refer you?
- Are you willing to undergo a background check, in accordance with local law/regulations?
- Are you willing to take a drug test, in accordance with local law/regulations?
- Are you legally authorized to work in the United States?
- Will you now, or in the future, require sponsorship for employment/STEM-OPT/student visa status (e.g. H-1B, F-1, M-1 etc...)
- I certify that all the information furnished in this application or, in connection, with this application is true and complete. I understand that any misstatement(s), falsification(s), or omission(s) of information are grounds for refusal to hire or, if hired, grounds for termination anytime Service Wire Company (referred hereto as the Company) becomes aware of such information.
- I authorize the Company, or anyone acting on the Company’s behalf, to contact and obtain information from all references, employers, public agencies, licensing authorities, educational institutions, and otherwise to verify the accuracy of all furnished information.
- I understand that nothing contained in this application is intended to create or imply a contract for continued employment. If hired, I understand that my employment will be “at-will” or can be terminated at anytime, with or without cause and/or notice, by either the Company or myself. I understand and agree that, if hired, I will be required to abide by all rules, policies, and regulations of the Company and those conditions of employment can be changed, in whole or in part, by the Company at anytime in its sole discretion.
- I understand the Company is committed to maintaining a drug and alcohol free workplace. As permitted by law, I understand the Company requires drug and alcohol screening as part of the hiring process. If employed, I may be required to submit to alcohol/drug testing under certain circumstances, as permitted by law, during my employment. I consent to such testing and understand that I will be disqualified for employment consideration and/or further employment if I receive a confirmed, positive test result.
- I understand that as a condition of employment, I will be required to provide current proof of identity and current legal authorization to work in the United States. Service Wire is an E-Verify participating employer.
- I consent to receive information/marketing text messages from Service Wire. I am aware that message frequency will vary and that Msg & data rates may apply. I confirm that I understand I can respond "STOP" at any time to cancel, or "HELP" at any time for help
- This position is fully on-site with no remote work available. Are you willing to work on-site if offered this position? optional
Written answers (1)
- If a current Service Wire employee referred you, list their name below, please. optional