IT Support Technician
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Summary
First-line IT helpdesk technician at a Managed IT Services provider in Dinnington, Sheffield: answering tickets, resolving Windows and Microsoft 365 issues, administering M365 users, deploying Intune-managed laptops, and making occasional client visits, with a path towards 2nd line.
Salary: £25,000 - 26,000 per year Requirements: Some experience in an IT support or helpdesk role; an apprenticeship, college course or home-lab experience also counts. A good grounding in Windows and Microsoft 365, or a keen interest in learning them. A basic understanding of networking, such as IP addresses, DHCP, DNS and Wi-Fi. Excellent customer service skills, with the patience and ability to explain things clearly to non-technical people. Good organisation, reliability and punctuality. A …