IT Support Technician / Technical Service (M/F/X)

About the role

IT Support Technician / Technical Service (M/F/X) 📢 We are looking to hire an IT Support Technician / Technical Service professional with experience and a problem-solving profile for a leading company in the manufacturing of panels and modular constructions. If you are passionate about technology, have a knack for problem-solving, and possess programming knowledge, this opportunity is for you! 🎯 Responsibilities: Attend to IT support incidents and requests in user and/or corporate environments, both in person and remotely where applicable. Diagnose hardware and software failures, identifying the root cause and proposing the most suitable solution. Install, configure, and maintain equipment (PC, peripherals, and components) ensuring correct operation. Manage the incident lifecycle: registration, prioritization, follow-up, and closure with clear documentation. Perform preventive and corrective maintenance tasks, including performance reviews, updates, and backups where appropriate. Support basic-level network configuration (connectivity, Wi-Fi, addressing, and diagnostic tests). Collaborate with the technical team to escalate complex cases and provide useful information for their resolution. Advise users on best practices for use, basic security, and measures to prevent recurrence. Verify software and driver compatibility, and execute reinstalls or restorations when necessary. 💼 What profile are we looking for? Vocational Training (FP) or Higher Degree qualification (the exact qualification is indifferent; we prioritize your real experience and technical knowledge). Demonstrable experience in development/programming, technical support (helpdesk, technical assistance, or similar role), preferably in corporate environments. Knowledge of Windows operating systems and common incident resolution. Ability to diagnose and repair hardware issues: disks, memory, power supplies, peripherals, and basic components. Practical-level networking knowledge: connectivity, DNS/DHCP, link tests, and access troubleshooting. Proficiency in support and incident management tools (ticketing) and in the use of technical documentation. Good security practices: basic password management, software updates, and awareness of common risks. Customer orientation and communication skills to explain solutions clearly and respectfully. Organization and ability to prioritize tasks according to urgency and impact. 📍⏱️💰 Job Conditions Location: Huerta (Salamanca) Schedule Monday to Friday: from 8:30 h to 14:30 and 16:00 h to 18:00 h. Salary: According to the applicable collective agreement. ✨ If you meet the requirements and want to join a solid company in the region, do not hesitate to apply. We are waiting for you! 👥