IT Support Technician

Salary: £30,000 - 32,500 per year

Requirements:

• Proven experience providing technical IT support within a professional IT or business environment
• Strong knowledge of Microsoft desktop operating systems and Microsoft 365 applications
• Experience supporting hardware, including laptops, desktops, mobile devices and peripheral equipment
• Good understanding of networking concepts and technologies, including LAN and WAN environments
• Strong troubleshooting, analytical and problem-solving skills
• Experience managing and prioritising support requests in a busy environment
• Excellent customer service and stakeholder management skills
• Ability to explain technical information clearly to non-technical audiences
• Strong written and verbal communication skills
• A proactive approach to learning, continuous improvement and service enhancement
• Ability to work effectively independently and as part of a team
• Experience supporting audio-visual, collaboration or telephony technologies is beneficial

Responsibilities:

• Provide technical support for Microsoft desktop operating systems, Microsoft 365 and associated business applications
• Support and maintain user devices, including PCs, laptops, mobile devices and Apple hardware
• Deliver support for telephony systems and audio-visual meeting room technology
• Diagnose, log and resolve incidents, service requests and technical issues
• Monitor systems proactively to identify and address potential problems
• Contribute to IT projects and support the delivery of technology improvements
• Create and maintain user guidance, technical documentation and knowledge resources
• Promote technology best practices, including security, backups and safe usage
• Support asset, incident and problem management activities
• Build strong relationships with colleagues across our organisation to deliver excellent customer service

Technologies:

• Hardware
• Support
• LAN
• Microsoft 365
• Mobile
• Security
• Office 365

More:

At the IET, we connect people working to solve important problems and aim to create a better place for our people. We invest in our people, provide a modern, vibrant workplace and embrace hybrid working. This is a permanent, full-time role based in Stevenage, with hybrid working, offering up to £32,500. As our IT Support Technician—known internally as a Technical Support Analyst—youll join a collaborative IT team supporting colleagues across our Stevenage head office and wider locations. We offer exciting, challenging work with opportunities for professional and personal growth, meaningful impact and continuous improvement.

last updated 41 week of 2026