IT Support Technician Tier 1

Bay Cities has an exciting opportunity for an IT Support Technician Tier 1 at our manufacturing facility in Pico Rivera. The IT Support Technician Tier 1 is responsible for fast and useful technical assistance on computer systems. You will troubleshoot and answer queries on basic technical issues to solve them. An excellent Help Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

JOB FUNCTION/PURPOSE

• Serve as the first point of contact for customers seeking technical assistance.
• Perform troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by users.
• Direct unresolved issues to the next level of support.
• Provide accurate information on IT products or services
• Record events and problems and their resolution in the helpdesk ticket.
• Follow-up and update customer status and information.
• Maintains, Troubleshoots, and works with PC Hardware, PC Software and Local Area Networks.
• Maintains detailed records of equipment, hardware, and configurations.
• Provides customer centered support to all users on all software applications-to include routine training as well as troubleshooting and correcting software problems.
• Maintains documentation and licensure records for all purchased software. Stays current on all software and ensures upgrades are obtained and properly installed.