IT Support Technician
Posted Updated
Overview
IITS support technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.
Responsibilities
- Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
- Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
- Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
- Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.
- Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
- Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
- Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.
- Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms.
- Participates in the maintenance of access control and identification systems, including Genea access control and user ID cards.
- Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams.
- Maintains a professional technology environment and follows university computing policies, procedures, and support standards.
- Prepares and submits monthly status reports as required.
- Performs IITS projects and other duties as assigned by the supervisor.
Qualifications
Education/Experience
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent related education and experience.
Knowledge/Skills/Abilities
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.
Certifications/Licensures
- Possession of foundational IT certifications, such as CompTIA A+, Network+, or equivalent, with additional certifications in Microsoft technologies, networking, or endpoint management preferred.
Travel
- Travel to Other Touro NY campuses as needed.
Working Conditions
- Extensive use of computers.
- Extensive time sitting and standing.
- Able to lift up to 10 lbs.