IT SUPPORT

Job Summary

Provie IT support for the company's office and construction project sites to ensure the smooth operation of IT system network, and equipment.

Key responsibilities

- Provide IT support to office and site users

- install, configure, and maintain computers, laptops, printers and mobile devices

- Troubleshoot hardware, software, email, network and VPN issues

- Support and maintain CCTV systems and other site IT equipment

- Set up and maintain internet and WI-FI connections for office and project sites

- Manage Microsoft 365 use accounts and basic system administration

. Perform regular system updates, backups and maintain IT asset inventory

- Coordinate with external IT vendors for maintenance and support

- Provide daily technical support to end users, including troubleshooting hardware, software, network, and server-related issue

- Support and administer network infrastructure and business applications, including troubleshooting during system breakdowns

- Plan, prepare, and implement preventive maintenance schedules for IT hardware and software

- Develop, review, and maintain IT policies, procedures and documentation for the IT Department and end users

- Manage disaster recovery processes and ensure regularly system backups are performed and verified

- Monitor and maintain inventory records of IT hardware, software and software licenses

- Perform other IT related duties and project as assigned by Management

Requirements

- Diploma or Degree in Information Technology or a related field

- At least 2 years of relevant IT support experience

- Good knowledge of Windows, Microsoft 365, networking, VPN, CCTV systems, and hardware troubleshooting