IT Support

IT Support Staff – Qualifications :

• Minimum Diploma/Bachelor’s Degree (D3/S1) in Information Technology, Computer Science, Information Systems, or related field.

• 1–2 years of experience in IT Support/IT Helpdesk is preferred; fresh graduates with relevant internship experience are welcome.

• Good knowledge of computer hardware, software, operating systems, and basic networking.

• Familiar with Windows OS, Microsoft Office/365, printer, scanner, and other office equipment.

• Able to perform hardware/software troubleshooting, installation, configuration, and maintenance.

• Basic understanding of LAN, Wi-Fi, TCP/IP, DNS, DHCP, and network troubleshooting.

• Familiar with IT asset management, inventory, and documentation.

• Able to provide technical support to users and respond to IT-related issues in a timely manner.

• Good problem-solving, analytical, and communication skills.

• Able to work independently as well as in a team