IT Support(WFH/Remote)
Salary: RM 3,000 – RM 4,500 per month
About the role
Provide technical support to external customers using POS systems. You will troubleshoot and resolve POS software, system configuration, and functional issues, assist customers with POS system setup and usage, and guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools.
Key responsibilities
Provide technical support to external customers using POS systems
Troubleshoot and resolve POS software, system configuration, and functional issues
Assist customers with POS system setup, configuration, and usage
Handle customer requests for new functions, features, and system enhancements
Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests
Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools
Follow up on reported issues to ensure timely resolution
About you
Relevant experience in IT Support, Technical Support, or POS System Support is required
Experience supporting external customers or clients, rather than only providing internal IT support
Good troubleshooting skills and ability to understand POS software functionality
Experience handling system configuration, feature requests, or coordinating with developers is an advantage
Good communication and problem-solving skills
Able to work independently in a remote environment