IT Supporter with German
Summary
1st Level Support Agent on SIX's global Service Desk in Warsaw, answering phone and ticket requests from internal colleagues worldwide about the digital workplace (Office 365, Citrix, Windows, network, printing), with optional back-office tasks and onsite support. German and English are used daily.
SIX drives the transformation of financial markets.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
IT Supporter with German
Warsaw | Working from home up to 40% | Reference 8264
Are you ready to work at SIX and join the world of Finance and IT? SIX Global Business Solutions, located in the center of Warsaw, is part of SIX and awarded “Best Workplaces” in Poland 2019, 2020 and 2021.
We are looking for a motivated 1st Level Support Agent to join our global Service Desk team supporting our colleagues from SIX worldwide in usage of digital workspace. Do you like solving problems? Do you like talking to people? Do you want to use German and English on a daily basis? Join our close-knit team and create a great customer service with us!
What You Will Do
- Act as 1st Level Support Agent answering questions regarding digital workplace via telephone or central ticketing platform coming mostly from internal customer in international environment
- Fix issues and answering questions regarding: ordering portal, Microsoft Office Package and Office 365, Citrix, network connectivity, printing etc.
- Depending on experience and current needs additional you may get back office tasks such as Knowledge Base updates, preparing communication for end users, performing trainings for co-workers, contributing
- to change management, security checks, software upgrades.
- Onsite Support for users located in Warsaw (local request fulfillment)
What You Bring
- Very good knowledge of German and English, Spanish will be an advantage
- Motivation to become part of a successful and well-integrated team
- Good knowledge of Windows Client and Citrix environment from user perspective, good understanding of Android, iOS would be helpful
- Customer service experience in dealing with technical and non-technical users is an advantage
- Competencies: quick learning, friendly & can do attitude, ability to prioritize, openness for new technologies and tasks
If you have any questions, check out our FAQ page or call Julia Schmidt at +41583998670.
For this vacancy we only accept direct applications.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.