IT System Admin
- IT related issues both hardware and software (systems Administrator)
- Troubleshoot/upgrade existing operational environment consisting of workstations running Windows Win 7, XP associated servers running Windows 2003/2008, Active Directory, Exchange and Enterprise Messaging software
- Support of peripheral devices include PDA’s, Blackberry hand held devices and printers
- Work with Network Operations Center to troubleshoot complex LAN/WAN issues
- Work as a member of a large team and use established standard operating procedures in the conduct of daily duties
- Coordinate with senior technical personnel to ensure problem resolution and user satisfaction
- Install or monitor enterprise installations of new software releases and system upgrades
- May evaluate and install patches, and resolve software related problems
- Maintain data files and monitor system configuration to ensure data integrity
- Utilize software such as Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users
- Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories
- Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
- Knowledge and skills:
- Intermediate knowledge of backup software and hardware
- Intermediate knowledge of the latest Network Operating Systems and hardware
- Intermediate knowledge of Active Directory, Exchange and Enterprise Exchange / Messaging Software
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