IT System Administrator

JOB SUMMARY

The IT System Administrator is responsible for hands-on technical support for end users, systems, and escalated issues for both onsite and remote users. This role combines hands on Tier 2/3 helpdesk support with system administrator responsibilities for supporting endpoints, basic networking, and infrastructure. The role requires a self starter who can delivering high-quality onsite support, resolve complex issues in a timely manner, and coordinate with a Managed IT Services Partner to ensure seamless IT operations. Additionally, the role will serve as the internal technical resource for situations requiring organizational familiarity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide in person support for walk ups, onsite troubleshooting, and user assistance needs
• Handle escalated tickets requiring hands-on intervention or deeper organizational context
• Support device lifecycle tasks such as imaging, hardware setup, workstation refreshes, and physical inventory
• Deploy and support on site desk equipment and shared resources
• Resolve software, configuration, and access issues
• Perform hardware diagnostics, repairs, replacements, and coordinate warranty/vendor service when needed
• Support networking components including switch port checks, Wi-Fi troubleshooting, and physical connectivity issues
• Support cybersecurity initiatives, vulnerability remediation, and security awareness efforts
• Assist with IT projects requiring onsite presence, technical validation, or coordination with third party providers
• Contribute to and maintain clear up to date IT documentation
• Utilize PowerShell for automation of tasks

OTHER JOB FUNCTIONS

• Comply with all government and corporate laws, rules, regulations, policies and procedures
• Ensure compliance with the Chemring Operational Framework, Code of Conduct and U.S. Code of Ethics and Business Conduct
• Special projects and other duties as assigned

SUPERVISORY RESPONSIBILITY

• N/A