IT System Administrator, Journeyman
Overview
Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver on a scale and with purpose.
We’ve been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and help solve critical, world-changing federal challenges.
Credence has an immediate need for an IT System Administrator at the journeyman level supporting our Air Combat Command (ACC) Intelligence Directorate (A2) program out of Langley AFB, VA.
This position will be supporting A21.
Responsibilities include, but are not limited to the duties listed below:
- Provide life-cycle maintenance, logistics, and mission-critical technical support for fielded C2/C4I assets operating on NIPRNet, SIPRNet, JWICS, and other military networks.
- Support workstations, laptops, monitors, printers, network infrastructure, servers, SIPR and JWICS VTC systems, desktop VTC systems, SAN/NAS platforms, and mobile devices across nine ACC A2 work centers at Langley AFB.
- Perform preventive and remedial maintenance in accordance with Original Equipment Manufacturer (OEM) recommendations and specifications.
- Purchase, maintain, and manage spare parts and materials inventory using commercial or Government sources, as needed.
- Track and use warranties to maintain more than 900 assets.
- Ship and receive assets through commercial and military channels, including completing bills of lading and verifying delivery.
- Install, de-install, relocate, upgrade, and configure hardware and software.
- Create, install, and remove cabling and supporting infrastructure, including raceways and conduit, in coordination with MAJCOM or Air Force Network Operations (AFNETOPS) representatives.
- Recommend locations and configurations for new installations and system reconfigurations.
- Create and update diagrams and documentation supporting Information Assurance (IA), Configuration Management, and Government requirements for eight or more secure work centers.
- Perform and maintain change control, configuration management, and associated documentation.
- Coordinate configuration and IA changes with host-base communications squadrons or supporting agencies, the base Cyberspace Systems Integrator (CSI), AFNETOPS, and other controlling organizations.
- Document and provide lessons learned and best practices.
- Provide familiarization and on-the-job training on C4I hardware maintenance and interconnectivity to active-duty and civilian personnel, typically quarterly.
- Perform checklist-based system administration duties, including operating system support, client software installation, patching, and driver installation, while deferring matters requiring System Administrator judgment to assigned administrators.
- Perform basic network administration needed to install and troubleshoot IP-based assets, including IP configuration and connectivity troubleshooting.
- Assist with Government accountability inventories and preparation of outdated equipment for Defense Reutilization Management Office (DRMO) processing.
- Manage internal network devices and coordinate problem resolution with network service providers.
- Troubleshoot and remediate failures on IP-based networks.
- Operate NSA-approved network encryption devices, storage area networks, network-attached storage, and related network infrastructure.
- Administer Windows- and Unix-based servers and workstations at the operating system and application levels in physical and virtual environments.
- Support installed mission applications through updates, releases, patches, and Time Compliant Network Orders (TCNOs).
- Maintain and review system audit logs for failures, failure prediction, and IA accountability.
- Create, manage, schedule, and test system backups in accordance with approved plans.
- Perform basic database maintenance in accordance with an AMIC COR-approved plan and schedule.
- Implement and follow IA policies and procedures in compliance with Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and AFNETOPS directives.
- Accept and complete approximately 2,000 trouble tickets quarterly for supported applications.
- Manage OEM software support for C2 and Intelligence Systems.
- Serve as the central point of contact for the operation and maintenance of point-to-point and multipoint audio and video conferencing hardware and software.
- Coordinate special VTC equipment and room configurations with users and remote-site facilitators.
- Explain VTC settings and options and provide remote and on-site training to room facilitators, conference participants, and equipment users.
- Maintain, troubleshoot, and remediate VTC suites; conduct quarterly test calls; and support all VTC equipment and peripheral devices.
- Engage enterprise VTC technical support and assist with advanced troubleshooting when needed.
- Load and configure VTC software applications and troubleshoot connection anomalies to ensure optimal operation and immediate problem resolution.
- Lead and manage directorate Information Technology Equipment Custodians (ITECs).
- Maintain accountability for assets listed on the assigned Asset Information Management (AIM) account in accordance with applicable Department of the Air Force guidance.
- Maintain accurate asset records, conduct quarterly AIM inventories, and prepare outdated equipment for DRMO processing each quarter.
- Train directorate ITECs on established inventory and DRMO procedures at least semiannually.
- Interface professionally with Government personnel at all levels of command while maintaining high-quality service and customer support.
Requirements
- Must have an active Top Secret security clearance with Sensitive Compartmented Information (TS/SCI) eligibility.
- Must have three (3) to ten (10) years of experience and a BA/BS or MA/MS degree. A Journeyman labor category typically performs all functional duties independently.
- Current DoD 8570/8140 Information Assurance Technical (IAT) Level II certification.
- Demonstrated knowledge of and experience with IT maintenance, logistics, and life-cycle support for Government networks, C2/C4I assets, and VTC systems.
- Experience installing, upgrading, administering, and troubleshooting hardware, operating systems, client software, servers, network devices, and mission systems.
- Experience resolving equipment, network, and mission-system interoperability issues.
- Experience managing IT assets, inventories, warranties, configuration records, and equipment accountability throughout the system life cycle.
- Working knowledge of Windows- and Unix-based environments, IP networking, physical and virtual systems, SAN/NAS platforms, and secure network operations.
- Ability to comply with DISA STIGs, AFNETOPS directives, Information Assurance requirements, configuration-management processes, and applicable Department of the Air Force asset-accountability guidance.
- Ability to coordinate effectively with Government personnel, communications squadrons, cyberspace integrators, network service providers, OEM support organizations, and other mission partners.
Why This Role Matters
Real-World Impact — Your work will support defense and health agencies where AI solutions directly contribute to national security and public well-being.
Growth-Oriented Environment — Learn from technical leaders, innovate within Agentic AI, and mentor those around you in AI best practices.
Culture of Empowerment — You’ll be part of a team that values innovation, trust, collaboration, and mission success.
Salary Range: $90,000- $105,000 annually. Actual compensation will be determined based on the selected candidate's experience, education, skills, and overall qualifications.
Please join us, as together we build a better world one mission at a time powered by Technology and its People!
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short-Term & Long-Term Disability
Training & Development
Skills
As published by workable · 1 question
Basics
First name, Last name, Email, Headline, Please list your full legal first and last name (e.g., John L. Smith II), Please provide your preferred first name, Phone, By providing a phone number and submitting this form you consent to receive SMS text messages from Credence LLC in accordance with our SMS Privacy Policy (https://credence-llc.com/careers/sms-privacy/) Message and data rates may apply. Message frequency may vary. Reply No, to STOP and opt out., Address, Photo, Education, Experience, List any work related certifications or licenses you currently possess, Please comment on how your prior education and experiences qualify you for the type of employment you are seeking., Summary, Resume, Please indicate which active clearances you have, If you have a security clearance not listed, please fill in., Cover letter, Type of work desired, What is your annual salary expectation? (Ranges are welcomed- non-answers may delay your consideration), What date are you available to join Credence as a new hire?, Are you legally authorized to work in the U.S. as a U.S. citizen or Fully Naturalized U.S. Citizen? , Do you currently or will you in the future, require an immigration sponsorship and/or a host for a work visa authorization (e.g., F1 or H-1B)? (if hired, verification will be required consistent with federal law.) , Are you at least 18 years old? (if no, you may be required to provide authorization to work) , How did you hear about us? Was it a job board or an employee? Do tell...., Have you ever worked for Credence before? If yes, what year and in what role?, Credence honors our Service Members and wonder if you are a Veteran or have Veteran status?, Credence honors our Service Members and their spouses, have you ever been a Military Spouse?, Do you have any relatives employed by this organization?, I have disclosed all information that is relevant and should be considered applicable to my candidacy for employment. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment, and must receive a negative result for illegal drug use before being permitted to commence work with Company. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment medical examination after receiving a conditional offer of employment, and must meet the qualifications for the position, with or without reasonable accommodation, before being permitted to commence work with Company. I understand, where permissible under applicable state and local law, I may be subject to a pre-employment background check after receiving a conditional offer of employment to investigate my criminal background and other matters related to my suitability for employment. Initial to agree., I hereby certify that the information given by me is true in all respects. I authorize Company and its representatives to contact my prior employers and all others (with the exception of my current employer, only if I have marked "May we contact your present employer" on this application as "No") for the purpose of verification of the information I have supplied and release same from any liability resulting from the information released. I authorize employers, schools and other persons named on this application to provide any information or transcripts requested. Initials to agree, I understand employment with Company is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States. If employed, I understand that as a condition of employment that I may be required to agree to and sign a non-solicitation, non-disclosure, and/or other similar agreements. I also agree to notify the organization during the pre-employment process of any non-solicitation, non-disclosure, and/or other similar agreements that I may have already signed with current and former employers. I expressly understand and agree that, if employed, my employment, having no specified term, is based upon mutual consent and may be terminated at-will, with or without cause, by either party (Company or me) without prior notice to the other, unless otherwise prohibited by law. I understand that no representation, whether oral or written, by any representative or agent of Company, at any time, can constitute an implied or express contract of employment. I further understand no representative or agent of Company has the authority to enter into an agreement for employment for any specified period of time or to make any change in any policy, procedure, benefit or other terms or condition of employment other than in a document signed by an authorized representative. I understand that the technical processing and transmission of the application, including my personal information, may involve (a) transmissions over various networks, including the transfer of this information to the United States and/or other countries for storage, processing and use by Company, its affiliates, and their agents; and (b) changes to conform and adapt to technical requirements of connecting networks and devices. Accordingly, I agree to permit such parties to make such transmissions and changes, and hereby provide the necessary consent for the same. Initial to agree., Do you currently meet the worksite location requirements for being On-site or Hybrid as defined in the job description?, If “No”, are you willing to relocate to meet this requirement? Please note that candidates who are unable to work onsite or relocate will not meet the position requirements.
Pick from a list (1)
- Do you have an active or current Top Secret security clearance with Sensitive Compartmented Information (TS/SCI) eligibility, verifiable in the Defense Information System for Security (DISS)?