IT System Administrator

Job Title:	IT System Administrator
Job Classification:	Salaried Exempt
Department:	Information Technology
Reports To:	IT Manager
Status:	Full-Time; On-Site

SUMMARY

The primary purpose of an IT System administrator is to be responsible for the administration, security, maintenance, and optimization of the organization's infrastructure, servers, networks, cloud services, and cybersecurity. Serves as the Tier III escalation point for complex technical issues. This is a year-round position, reporting to the IT Manager.

This position is a salaried, exempt role. You are expected to maintain a work schedule consistent with the department's operational needs and to provide coverage in alignment with team parameters. Flexibility is expected to meet business demands, support your team’s success, and ensure consistent operational coverage.

RESPONSIBILITIES

• Provide first- and second-level technical support for hardware, software, and user accounts.
• Install, configure, and maintain computers, printers, point-of-sale (POS) terminals, and peripherals.
• Assist in maintaining network connectivity across park locations, including Wi-Fi and wired systems.
• Support setup and maintenance of phones, cameras, and AV equipment.
• Perform regular system checks, updates, and data backups.
• Help deploy and maintain software used by business units (ticketing, scheduling, reservations, etc.).
• Document support procedures, configurations, and system changes.
• Collaborate with the IT Manager and other team members to implement security policies and maintain PCI compliance.
• Participate in on-call support, technology projects, and other duties as assigned.

EDUCATION & EXPERIENCE

• Associate or Bachelor’s degree in Information Technology, Computer Engineering, or a related field.
• 3+ years of experience in IT systems engineering, network administration, or related technical infrastructure roles.
• Proficiency in Windows Server, Active Directory, networking protocols (TCP/IP, DHCP, DNS), and firewall configurations.
• Experience with virtualization (VMware or Hyper-V), data backup solutions, and database management (SQL preferred).
• Familiarity with database backups, restores, user permissions, and database security best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced, guest-centric environment.
• Excellent communication and teamwork skills.
• Experience supporting both operational teams (Rides, Food & Beverage, Guest Services, Retail, Campground, Golf) and business teams (Finance, Sales, Marketing, HR).
• Knowledge of PCI compliance and secure handling of sensitive data.
• Experience with POS or ticketing systems in a hospitality or entertainment setting is preferred.

KEY COMPETENCIES

• Candidate should possess strong communication skills, oral and written, ability to work cross functionally, positive attitude, attention to detail and the ability to solve problems
• The candidate must possess the ability to be an effective member of a team
• High integrity and maintains the highest level of confidentiality
• Proven ability to manage multiple concurrent projects, prioritize, and meet deadlines in a seasonal fast paced environment.
• Excellent organizational skills with attention to detail and accuracy
• Strong analytical and problem-solving skills and aptitude for learning new subjects, systems, and technologies
• Maintain a positive attitude
• Ability to interact with industry professionals, management and team members with great poise and professionalism