IT System Lead | Cloud Platforms, DevOps & GxP Systems

About the Role

We are seeking an experienced IT System Lead to join a dynamic product team supporting business-critical and GxP-relevant systems. This role is ideal for a technically versatile professional with a continuous learning mindset who thrives in complex environments spanning system operations, cloud infrastructure, DevOps, validation, compliance, and automation.

As a key member of the team, you will collaborate closely with Validation Managers, Subject Matter Experts, Product Owners, Developers, and cross-functional stakeholders to ensure the reliability, compliance, security, and continuous improvement of enterprise platforms throughout their lifecycle.

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Key Responsibilities

System Ownership & Lifecycle Management

• Serve as the technical owner of business-critical applications and platforms throughout their full lifecycle.

• Manage system operations, maintenance, enhancements, compliance documentation, upgrades, and retirement activities.

• Ensure systems remain secure, scalable, compliant, and aligned with business requirements.

Operations & Service Management

• Lead incident, problem, change, release, and service management activities to maintain operational excellence.

• Coordinate backup, recovery, disaster recovery testing, monitoring, logging, and operational readiness initiatives.

• Drive performance optimization, scalability improvements, and cost-efficiency measures.

Cloud & Infrastructure Governance

• Coordinate infrastructure upgrades, patching schedules, vulnerability remediation, certificate management, and cloud compliance activities.

• Ensure adherence to security, governance, risk management, audit, access control, and data protection standards.

• Support system modernization, migration, archival, and decommissioning projects.

DevOps & Automation

• Manage and enhance CI/CD pipelines, GitOps practices, and Infrastructure-as-Code (IaC) implementations.

• Promote automation, repeatability, and operational excellence across cloud-native environments.

• Partner with development teams to improve deployment efficiency, reliability, and observability.

Stakeholder & Vendor Management

• Act as the primary liaison between business stakeholders, IT teams, technology vendors, auditors, and compliance partners.

• Coordinate cross-functional initiatives and ensure effective communication across internal and external teams.

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Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.

• Minimum of 3 years' experience as an IT System Lead, Platform Lead, Application Owner, DevOps Engineer, or similar role.

• Strong understanding of GxP-regulated environments, Computer System Validation (CSV), Change Control, and system compliance practices.

• Excellent communication skills with the ability to engage technical and non-technical stakeholders.

• Strong analytical mindset, problem-solving skills, and ability to work in a collaborative environment.

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Technical Requirements

Cloud & Container Platforms

• Hands-on experience managing containerized workloads using:

  • Kubernetes

  • Red Hat OpenShift

  • AWS EKS

  • AWS Fargate

Cloud Operations

• Strong knowledge of AWS cloud services, cloud governance, and operational best practices.

• Experience supporting enterprise cloud environments in production settings.

DevOps & GitOps

• Expert-level experience with:

  • GitOps methodologies

  • CI/CD pipelines

  • Jenkins

  • Git

  • Bitbucket

  • Atlassian Jira

Monitoring & Observability

• Experience implementing and maintaining monitoring and observability solutions using:

  • AWS-native monitoring services

  • Dynatrace

  • Enterprise application monitoring tools

IT Service Management

• Practical experience with:

  • Incident Management

  • Problem Management

  • Change Management

  • ITIL-based service frameworks

Security & Vulnerability Management

• Proven experience in vulnerability assessment, risk prioritization, remediation tracking, and compliance reporting.

• Hands-on use of ServiceNow (SNOW) and security monitoring tools.

Infrastructure as Code (IaC)

• Expert-level capability in automating and managing cloud infrastructure using Infrastructure-as-Code principles.

• Experience building scalable, repeatable, and compliant cloud deployments.

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Preferred Qualifications

• Experience working within regulated industries such as Pharmaceuticals, Life Sciences, Biotechnology, or Healthcare.

• Exposure to Computer System Validation (CSV) and GxP-compliant environments.

• Experience supporting validated systems and audit readiness activities.

• AWS certifications, Kubernetes certifications, or relevant cloud qualifications are highly advantageous.

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Why Join Us?

• Play a key role in managing and modernizing mission-critical platforms.

• Work with cutting-edge cloud, DevOps, and container technologies.

• Collaborate with global teams in a highly regulated, innovation-driven environment.

• Gain exposure to enterprise-scale AWS, Kubernetes, GitOps, and compliance-driven technology ecosystems.

• Enjoy opportunities for continuous learning, growth, and professional development.