IT SYSTEM & NETWORK ADMINISTRATOR

POSITION SUMMARY:

Under general direction, the System & Network Administrator provides comprehensive broad technical support across systems, networks, security, and applications. This role manages the installation, configuration, maintenance, and troubleshooting of hardware, software, Security, Network, and IT infrastructure to ensure reliable, secure, and efficient operations. System & Network Administrators act as versatile advanced problem-solvers who can handle diverse technologies and support organizational needs end to end. Supports a wide range of IT systems and user needs in a casino environment. Provides 'jack-of-all-trades' support across hardware, software, networking, security, and vendor systems.

ESSENTIAL FUNCTIONS:

Systems & Servers

• Install, configure, and maintain Windows & Linux servers.
• Perform patching, updates, and system monitoring.
• Manage Active Directory accounts, groups, and Group Policies.
• Support virtualization environments (VMware, Hyper-V).
• Setup & support in backup and disaster recovery operations.

Networking & Security

• Configure and maintain switches, firewalls, and Wi-Fi networks.
• Troubleshoot connectivity issues and escalate complex cases.
• Enforce security policies, support phishing simulations, and manage patch deployments.
• Support VPN and remote access solutions.

Applications & Cloud

• Deploy and administer Microsoft 365 and cloud-based apps.
• Implement and manage Mobile Device Management (MDM) solutions.
• Support specialized vendor and business applications (POS, property management, kiosks, ATMs).
• Assist with web applications (IIS, certificates).

Hardware & Endpoint

• Build, configure, and deploy user PCs/laptops with required software.
• Maintain printers, peripherals, kiosks, ATMs, audit machines, and surveillance systems.
• Respond to helpdesk tickets and provide Tier 1–4 support to end users.

Operations & Projects

• Document IT procedures, configurations, and support guides.
• Work with vendors for system support, procurement, and compliance requirements.
• Participate in infrastructure projects, system upgrades, and technology rollouts.
• Other duties assigned as needed.