IT System Support Specialist - Full time/on site position

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part
of our community for the past 100 years. We are dedicated to providing the best possible care and
service to our patients, residents and families. We are committed to provide compassionate, quality
care at all times and to uphold our values of Communication, Accountability, Respect and Empathy
(C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our
rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use
your expertise, compassion, and kindness to transform the patient experience. Make a difference.
Make Bristol Hospital and Health Care your choice.
Job Summary:
In this I.T. System Support Specialist role you will support our end user computer desktops, laptops,
thin clients, printers and other IT related hardware in a Healthcare environment. The candidate for
this position will have the knowledge and experience to assist our computer user community from
both a Hardware and Software perspective, performing both Help Desk and Desktop related
functions, such as troubleshooting a variety of Windows desktops, laptops, tablets, printers, Cisco
VoIP phones, nursing mobile carts, conference room systems etc, along with supporting the
software that resides on them.
The I.T. System Support Specialists will work closely with all members and levels of Healthcare
staff and the IT department, including Doctors, Nurses and patient care staff, along with general
Office staff and Support personnel. This is a dynamic position that touches all of Bristol Health’s
computer systems and hardware. Most work will be done independently. This person will
troubleshoot computer problems in person or remotely by using computer remoting tools, by
telephone, or via email in a timely and professional fashion, providing all aspects of end-user I.T.
support where needed.
The majority of this position currently consists of remote Help Desk user support and
troubleshooting. In addition, the I.T. System Support Specialists work onsite on a weekly rotating
basis, and during this time may be asked to assist the IT Desktop Technician team onsite, which will
vary based on the Business needs of the I.T Department. The candidate must also be willing to be
on-call for IT support on a rotating basis, along with performing other I.T related duties, as needed.
Essential Job Functions and Responsibilities:
● Ability to work on an IT Help Desk and/or with our I.T. Desktop team assisting users and
troubleshooting hardware and software issues, setting up computers etc.
● May be asked to work onsite with our I.T. Desktop technicians, as needed.
● Solid understanding of Windows 11 in a domain environment.
● Windows desktop, laptop and tablet troubleshooting and resolution.
● Knowledge of multi-function printers and skills to troubleshoot a variety of printer issues
● Work independently and have the ability to escalate issues when needed
● Experience with a variety of IT related computer hardware like Fujitsu document scanners,
handheld label printers, Honeywell point of care scanners, HP thin clients, etc
● The candidate must be willing to be on-call for IT support on an approximate 7 week rotating
basis.

● Write technical documents and share knowledge with staff
● Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end
users, and recommend and implement corrective solutions, including offsite repair for
remote users as needed.
● Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and
related hardware and software in order to deliver required desktop service levels.
● Basic understanding of unlocking users and changing passwords in Active Directory
● Collaborate with network Engineers to ensure efficient operation of the BH Health’s network,
server and desktop environment. Includes virtual and wireless environments.
● Where required, administer and resolve issues with associated end-user workstation
networking software products.
● Receive and respond to incoming calls, pages, and/or e-mails regarding computer problems.
● Respond to and perform moves, adds, and changes (MAC) requests for all IT hardware.
● Monitoring desktop and laptop performance, and provide performance statistics when
needed.
● Assist in preparing, maintaining, and upholding procedures for logging, reporting, and
statistically monitoring desktop operations.
● Maintain an inventory of all IT computer hardware, including desktop PC’s, laptops, thin
clients, monitors, keyboards, webcams, hard drives, and other IT components and
equipment.
● Accurately document instances of desktop equipment or component failure, repair,
installation, and removal.
● When necessary, liaise with third-party support and PC equipment vendors.
● Assist vendors and healthcare providers to install, maintain and troubleshoot Healthcare
related computer equipment.
● Assist in the setup and troubleshooting of smartphones (iPhones and Androids) as well as
handheld mobile units and peripheral scanning devices.
● Good communication and organizational skills needed as well as exceptional customer
service skills