IT System Support
About the role
This role involves installing, configuring, maintaining, and troubleshooting company computer hardware, operating systems, software applications, and IT peripherals. You will provide first-level technical support to end users and assist in resolving hardware, software, operating system, network, and application-related issues.
Job Responsibilities :
Install, configure, maintain, and troubleshoot company computer hardware, operating systems, software applications, and IT peripherals
Provide first-level technical support and troubleshooting to end users for hardware, software, operating system, network, and application-related issues
Assist end users in troubleshooting technical problems, identifying root causes, and providing appropriate solutions or workarounds
Log, update, monitor, and close IT incidents and service requests in accordance with IT Service Management (ITSM) processes and procedures
Ensure IT incidents and service requests are properly documented and resolved within the agreed service level
Assist with IT infrastructure implementation, installation, upgrading, maintenance, and troubleshooting activities
Escalate complex or unresolved technical issues to the superior, field engineer, or relevant vendor when necessary
Perform routine preventive maintenance and ensure IT equipment and systems are functioning properly
Maintain accurate and up-to-date IT asset records, including asset assignment, location, status, serial numbers, and user information
Maintain proper documentation of system configurations, IT equipment, troubleshooting activities, incidents, and service records
Perform any other ad-hoc IT-related tasks and duties as assigned by the superior from time to time.
Job Requirements :
Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field
Basic knowledge of computer hardware, operating systems, software applications, and networking
Basic understanding of IT Service Management (ITSM) concepts and processes
Good troubleshooting and problem-solving skills
Able to follow technical instructions and work effectively with superiors, field engineers, vendors, and end users
Able to work independently as well as part of a team
Fresh graduates are encouraged to apply