IT Systems Administrator

The Role in Brief
We are seeking a motivated and detail-oriented IT Systems Administrator to support the day-to-day operation and maintenance of the organization’s technology environment. Working closely with the IT Manager, this individual will assist with managing business applications, user support, network-connected systems, and general IT operations across the firm. The ideal candidate is proactive, customer-service focused, and eager to grow their technical skillset while helping ensure reliable and efficient technology services for staff and regional offices.

Specific Responsibilities

• Assist the IT Manager with the maintenance and support of network infrastructure and related IT systems.

• Provide support for the Office 365 suite, VMware environment, SD-WAN network, Cisco switches, firewalls, and other key enterprise technologies.

• Help support the day-to-day operation of business-critical infrastructure, software, and applications.

• Assist with routine system updates, patching, and maintenance activities.

• Assist in end-user troubleshooting and resolving technical issues, providing hands-on support for both hardware and software problems.

• Support ongoing IT initiatives and projects as directed by the IT Manager.

• Follow established IT security and data protection procedures.

• Document procedures, configurations, and system architecture to ensure consistency and reliability.

• Conduct routine IT performance assessments and offer recommendations for system and infrastructure enhancements.

• Travel to regional offices as needed to support IT projects.