IT Systems Administrator

Job Title: IT Support Engineer

Location: Jacksonville Beach, FL (hybrid/remote)

Salary: $70,000-$80,000 per year

Company Information:

Athena Ag supports the modern grower at any scale. The company’s operating philosophy is to improve quality, reduce costs, drive consistency, and make the complex simple through disciplined products, procedures, technical support, and hands-on facility guidance. We are continuing to invest in scalable operational infrastructure, enterprise systems, and AI-enabled technologies that support data-driven decision-making across operations, customer support, commercial activity, and executive leadership.

About the Role:

The IT Systems Administrator is a technical role responsible for designing, improving, documenting, testing, modifying, and supporting the computer systems, endpoint environments, identity and access workflows, workplace applications, and local technology infrastructure that enable Athena employees to work effectively.

The role's primary duty is to apply systems analysis techniques and procedures, including consulting with users and business stakeholders, to determine hardware, software, access, endpoint, application, and local network functional specifications. The position then designs, configures, documents, tests, modifies, and improves computer systems and workplace technology solutions based on those user and system requirements.

The position includes responsive technical support and escalation work, but it is structured as a systems analysis and systems engineering role rather than a routine help desk or hardware repair role. Support activity should be used to identify requirements, diagnose technical root causes, validate system changes, and implement durable improvements to Athena's technology environment.

What You’ll Do:

• Consult with employees, managers, operations leaders, and technical stakeholders to analyze technology needs and determine functional specifications for hardware, software, endpoint, identity, collaboration, and local network systems.
• Translate user requirements and recurring business needs into documented system specifications, configuration standards, implementation plans, test plans, and support procedures.
• Design, configure, document, test, and modify Windows, macOS, mobile device, printer, peripheral, conference room, identity, SaaS application, and workplace technology systems based on user and system specifications.
• Develop and maintain endpoint standards, device build processes, configuration profiles, software deployment workflows, access provisioning workflows, support automations, scripts, checklists, runbooks, and system documentation.
• Analyze recurring incidents, support trends, endpoint behavior, access issues, application problems, and local network patterns to identify root causes and implement durable system improvements.
• Test and validate operating system changes, application deployments, MFA and access changes, VPN configurations, Wi-Fi settings, printer configurations, conference room technology, collaboration tools, and endpoint management changes before and after rollout.
• Serve as a technical escalation point for complex employee technology issues by applying diagnostic procedures, systems analysis, and root-cause analysis rather than only following routine troubleshooting scripts.
• Design and execute standardized onboarding, offboarding, device provisioning, account readiness, access administration, and system-change procedures to improve reliability and consistency.
• Evaluate and recommend hardware, software, endpoint management, SaaS, networking, collaboration, and security tooling based on technical functionality, reliability, supportability, user needs, and business requirements.
• Coordinate with vendors, managed service providers, and internal stakeholders on technical specifications, implementation requirements, system testing, issue resolution, and acceptance criteria.
• Maintain technical documentation including functional requirements, configuration notes, system diagrams, runbooks, test results, troubleshooting procedures, decision logs, and support knowledge articles.
• Identify and implement improvements to tools, workflows, automations, endpoint management, access administration, device lifecycle procedures, and support processes.