IT Systems Administrator I

Job Title: IT System Administrator I

Department: Information Technology

Reports to: IT Infrastructure Manager

Position Summary:

This position is responsible for software deployments, assisting with vulnerability management, assisting with daily operations, system maintenance, troubleshooting of the computer systems, desktop applications, Azure administration, email administration, and critical computer systems that are used to support business needs.

Essential Functions:

• Assist with software installations, troubleshooting software and hardware issues in Windows and Linux.
• Maintain and manage software deployments and removals as well as software inventory using PDQ.
• Assist with Azure administration, compliance, and data loss prevention.
• Conduct new user orientations, and onboarding/offboarding of users.
• Assist with vulnerability management.
• Assist with patching and security updates by developing expertise in Windows and RedHat Patching routines.
• Assist with new server builds, server hardening, and troubleshooting outages by developing expertise in VMware.
• Demonstrate analytical skills by researching problems and developing resolutions with documented steps.
• Provide end-user support when required.
• Assist service desk members with tickets and triage events.
• Continue to maintain technology skills by seeking to continually improve skill sets and learn new technologies.
• Other duties as assigned.