IT Systems Administrator Platform Services - Internal
As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.
Our IT Department currently has an opportunity for:
IT Systems Administrator, Platform Services
This role is focused on Microsoft-based technologies, identity and access services, collaboration platforms, endpoint management, Windows Server services, printing services, and related enterprise systems. The successful candidate will provide technical administration, operational support, troubleshooting, documentation, and continuous improvement for systems used across stores, offices, distribution centres, and other business areas.
This role works closely with Infrastructure Services, Security, Service Desk, Desktop Support, Application teams, vendors, and business stakeholders.
What You'll Do
- Support and enhance the Microsoft-based infrastructure and cloud technologies that power our business, including endpoint and identity services.
- Deliver day-to-day operational support for enterprise systems, troubleshooting issues across devices, applications, infrastructure, and business systems.
- Administer and maintain core enterprise platforms while identifying opportunities to improve performance, reliability, and security.
- Partner with business stakeholders and vendors to implement solutions that improve operational efficiency and user experience.
- Participate in projects involving system upgrades, cloud adoption, service enhancements, and technology modernization.
- Contribute to service management processes, technical documentation, and continuous improvement initiatives.
- Support scheduled maintenance activities and participate in an on-call rotation as required.
What You Bring
- 2–5 years of experience supporting enterprise IT systems in a medium to large organization.
- Hands-on experience supporting Microsoft technologies, including Microsoft 365, Active Directory, Microsoft Entra ID, Windows Server, and endpoint management platforms.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues in a structured support environment.
- Experience working with incident, change, request, problem, and service management processes.
- Strong communication and documentation skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Ability to work independently while collaborating effectively within a team-oriented environment.
- A customer-focused mindset with a commitment to service excellence and continuous improvement.
Technical Experience
Experience with several of the following technologies and platforms:
- Microsoft 365, Teams, SharePoint Online, OneDrive, and Exchange Online.
- Active Directory, Microsoft Entra ID, Group Policy, MFA, Conditional Access, and identity and access management.
- Microsoft Intune or similar endpoint management platforms.
- Windows Server administration and related platform services.
- PowerShell or other automation and scripting tools.
- File services, print services, IIS, and Windows-based infrastructure technologies.
- SQL Server or other database platform support.
- Enterprise application support, monitoring tools, and vendor coordination.
- DNS, DHCP, certificates, backup and recovery, virtualization, and business continuity concepts.
- ITSM, ticketing, documentation, and work management platforms.
Assets
- Experience supporting enterprise printing environments, Universal Print, cloud print management, or print modernization initiatives.
- Experience with Windows Autopilot, endpoint compliance, security baselines, or application packaging.
- Experience with Microsoft Purview, Microsoft Defender, Microsoft Graph, or PowerShell automation.
- Experience supporting Microsoft Dynamics 365 or other enterprise business applications.
- Experience with VMware, Veeam, backup technologies, virtualization platforms, or related infrastructure services.
- Experience with ServiceNow, Jira, or similar IT service management and workflow platforms.
- Experience working in retail, healthcare, pharmacy, distribution, or other multi-site operating environments.
- Microsoft certifications such as MS-900, MD-102, AZ-900, SC-900, or equivalent practical experience.
Please note that the role is 60% in the office and 40% WFH.
If you are interested in exploring opportunities but not sure where to start, talk to your Manager about this posting, then submit your application on-line.
London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.
London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.