IT Systems Analyst
Posted Updated
Description
IT Systems Analyst Job Description
Job Title: IT Systems Analyst
Classification: Exempt
Department: IT
Reports to: IT Manager
* This is an in person role located in Bowling Green KY *
Position Summary:
The IT Systems Analyst will be responsible for the low-level duties. Provides technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting reported issues, resolving technical problems, and maintaining a high level of customer service.
Key Responsibilities:
Job Title: IT Systems Analyst
Classification: Exempt
Department: IT
Reports to: IT Manager
* This is an in person role located in Bowling Green KY *
Position Summary:
The IT Systems Analyst will be responsible for the low-level duties. Provides technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting reported issues, resolving technical problems, and maintaining a high level of customer service.
Key Responsibilities:
- Help Desk Support
- Respond to Helpdesk tickets and requests via email, teams, and over the phone.
- Provide first level contact and troubleshoot user issues
- Properly escalate unresolved queries to the next level of IT support
- Troubleshoot hardware/software issues, escalating to higher support levels if necessary
- Track, route, and redirect problems to correct resources
- Walk users through problem solving steps to resolve issues
- Follow up with users, provide feedback and see problems through to resolution
- Administrative Tasks
- System user creation
- PC set up
- Software setup
- Smart device deployment
- Licensing assignment
- Maintain documentation for IT processes and procedures
- System Monitoring
- Monitor and manage various infrastructure systems
- Monitor and manage various enterprise business systems
- Assist with troubleshooting critical IT systems as needed
- Projects
- Work with other members of the infrastructure team and other departments on joint tasks and projects
- Work with vendors and contractors to accomplish tasks and projects
- Assist with IT audits
- Other Duties
- Work closely with other IT staff to accomplish IT goals
- Help with site installation activities for infrastructure tasks
- Excellent knowledge Microsoft Windows-based applications including Word, Excel, Outlook, and Adobe Acrobat
- Perform other duties as required
- To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
- Very good oral, written, and interpersonal communication skills; requires self-direction, tact, diplomacy, and a clear, courteous, and professional manner
- Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision.
- Ability to read and comprehend basic English
- Ability to follow instructions
- Self-starter, multi-task and detailed oriented, excellent computer and math skills
- Maintains a clean work area
- Must be familiar with databases
- Computer related college degree required
- Some Education requirements can be offset by work experience (industry or federal)
- Minimum of 2 years’ experience in IT field
- Requires working in temperature extremes
- Observes all safety rules
- Requires occasional physical activity throughout shift (except breaks and lunch) such as walking, sitting, standing, bending, stooping, squatting, reaching, handling, near/far vision, pushing, pulling, carrying, and lifting objects weighing up to 50 lbs.