IT Systems and Infrastructure Specialist
The IT Systems & Support Specialist oversees and maintains company hardware, software, and core business systems, while providing technical support and troubleshooting services to all employees. This role is responsible for managing company technology, supporting Microsoft 365 and related platforms, and driving system improvements that enhance operational efficiency.
The IT Systems & Support Specialist serves as the primary point of contact for IT support and plays a key role in integrating systems, improving processes, and supporting data-driven decision-making across the organization. This position functions as the primary role on the IT team, collaborates with all departments, and supports company-wide technology initiatives.
Essential Job Duties and Responsibilities
- Helpdesk & End-User Support
- Respond to requests for technical assistance through the ticketing system in a timely and professional manner
- Diagnose and resolve hardware, software, network, and system issues
- Provide training and guidance to employees on systems, tools, and best practices
- Serve as a customer-service oriented resource for all internal users
- Microsoft 365 & Systems Administration
- Administer and support Microsoft 365 environment (Outlook, Teams, SharePoint, user access, permissions, and configurations)
- Troubleshoot user issues including email signatures, auto-responders, and system access
- Support ongoing optimization and effective use of Microsoft tools across departments
Hardware & IT Operations
- Manage onboarding and offboarding technology needs, including system access and equipment provisioning
- Maintain and troubleshoot company hardware including laptops, mobile devices, and networking equipment and supply chain software including RF Smart
- Manage company devices, inventory, and user assignments
- Support phone systems (cellular and desk phones) and related technologies
Systems Integration & Process Improvement
- Identify opportunities to streamline workflows and reduce manual processes
- Support integration between business systems (Microsoft tools, NetSuite, and other platforms)
- Assist in implementing new systems, tools, and process improvements
Data & Reporting Support
- Support data extraction, reporting, and basic analysis across business systems
- Assist departments in improving access to and use of business data
- Contribute to development of more efficient reporting processes
General IT Support & Maintenance
- Perform ongoing system maintenance to ensure security, reliability, and performance
- Support software upgrades and implementation as needed
- Maintain networks across company locations
- Complete additional IT-related responsibilities as assigned