IT Systems and Network Administrator

Role Description

The IT Systems Administrator administers, maintains, and supports the company’s physical and virtual servers, Microsoft 365 environment, backups, software licensing, and Windows workstations. This is a hands-on position that combines systems administration with hardware troubleshooting and direct support for store and main office employees.

The IT Systems Administrator reports to the IT Director and works closely with them in a collaborative environment where ideas are openly discussed, priorities regularly shift, and new approaches to solving problems are encouraged. Technical curiosity, adaptability, and enthusiasm are valued more highly than formal credentials or expertise in any specific technical discipline.

Required Skills/Abilities:

• Administer and maintain company servers, operating systems, virtual environments, and business applications; monitor availability, performance, and system logs and resolve or escalate issues that affect operations.
• Administer Microsoft 365, email, directory services, and other assigned Windows and business applications, including account provisioning, access changes, permissions, and deactivation under approved procedures.
• Monitor backups and scheduled jobs, investigate failures, perform or coordinate restoration, and test recovery procedures to support the availability and integrity of company data.
• Apply approved security controls, system updates, endpoint protection, and access standards; protect privileged credentials, identify potential vulnerabilities, and promptly report suspected security incidents.
• Receive, prioritize, document, and resolve trouble tickets involving systems, applications, workstations, connectivity, and peripherals; communicate status and practical solutions to users.
• Analyze system and user needs, investigate recurring failures, and recommend or implement improvements within delegated authority; test and document configuration changes and escalate significant risks, policy changes, purchases, and major projects to the IT Director.
• Maintain accurate system configurations, access records, software licenses, asset information, support documentation, and resolution records in accordance with company procedures.
• Receive, prioritize, document, and resolve trouble tickets involving systems, applications, workstations, connectivity, and peripherals; collaborate with the IT team and communicate status and solutions to store and office employees.
• Assist with workstation setup, hardware diagnostics, equipment replacement, printers, store point-of-sale equipment, telephony, and other technology as business needs require.
• Travel occasionally to company stores to install, troubleshoot, or support systems and equipment.
• Respond to service interruptions after business hours and on weekends, as required.
• Honesty, trustworthiness, and discretion when handling company information and access to systems.
• Technical curiosity and enthusiasm for learning new systems and solving a wide range of problems.
• A flexible, practical approach to changing priorities and business needs.
• A team-oriented attitude and willingness to share information, discuss ideas, and help coworkers.
• A willingness to support technology beyond traditional systems administration responsibilities, including retail point-of-sale systems and equipment.
• Perform other related duties as assigned.
  

Experience/Education:

Required:

• High school diploma or GED certificate required.
• Approximately two years of relevant information technology experience supporting business systems, users, or infrastructure; equivalent education, training, and demonstrated technical proficiency may be considered.
• Working knowledge of Windows operating systems and common business applications; ability to install, configure, troubleshoot, and support systems and user devices.
• Working knowledge of user account and access administration, server or cloud administration, backups and recovery, and fundamental information security practices.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, connectivity troubleshooting, and common network equipment.
• Ability to diagnose technical problems systematically, document work, prioritize incidents, communicate with technical and nontechnical users, and safeguard confidential information.
• Valid driver’s license when driving a company vehicle or driving is required to perform assigned work.

Preferred:

• Experience with Microsoft 365, Exchange Online, Active Directory, Microsoft Entra ID, Windows Server, Group Policy, or Hyper-V.
• Experience with PowerShell, backup and restore testing, endpoint management, print servers, virtualization, and system monitoring.
• Experience with retail point-of-sale systems, telephony, store technology, cabling, Dell servers, or support across multiple locations.
• Relevant technical coursework, associate or bachelor’s degree, or industry certifications

Company Description

Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)
• Paid time off
• Holiday Pay
  
  

Pay Range: Dependent on Experience & Education

Schedule Requirements:

(This position is not considered a Remote/WFH role)

• Full-time
• Occasional after-hours work for maintenance or outages.
  
  

Office Location and Travel:

• Location: In Person and On-site at Corporate HQ in Wasilla, AK.
• Willing to travel as business needs dictate, including long distances, overnight stays, and departures on short notice.
• Reliably commute or planning to relocate before starting work (Required)

Working Environment
Work is performed in a office, equipment room and retail store setting with ability to speak and receive phone communications often. Work requires computer usage with strength, dexterity, coordination and visual acuity to use keyboard and video display terminal and other office equipment. Continuously standing, walking, reaching at/below shoulders, frequently lift/carry up to 10 pounds below waist, up to 50 pounds at waist/chest and occasional lifting of up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.