IT Systems and Support Specialist (1 Year Contract)
(1 Year Contract)
The IT Systems and Support Specialist has the responsibility to provide onsite IT support to the Teleflex Singapore Techview facility as part of the APAC Regional Service Support team, supporting business continuity and the effective use of IT services in accordance with Teleflex standards.
Your Responsibilities
Provide 1st & 2nd Level support to the Teleflex Singapore Techview business.
Provide 1st & 2nd level Support for Desktop/Laptop/Mobile Support (Hardware/software). Windows, Office 365, Outlook, iOS. Implementing and administering standards on PCs, Software and any VOIP systems to the Site.
Provide incident management to ITIL standards and familiarity with Remedy Service desk from BMC Group.
Ensure Incident Management is recorded, monitored and managed through our Service desk application - Remedy.
Be an active member of an APAC Support network, working with a Service Design, Delivery and regional support functions.
Network/Server Support (Hardware / Software).
Knowledge of Microsoft Active Directory, Windows Server 2016-2022, VMware infrastructure and Microsoft Exchange / Office365 Hybrid Environment.
Knowledge of ERP Support (Hardware / Software). Clipper, SAP Client etc.
Deployment of desktops / laptops / servers / Smartphones.
Image build and distribution using image building software for hardware standards. Manage logging system for Laptop & Desktop inbound and outbound processes.
Implementation and maintenance of Telephone systems.
General User Support in office applications, MS Office 365, Windows, MS Exchange etc.
General IT administration tasks, Good documentation skills to SDLC and ITIL standards.
Ensure the IT Operations standards are carried throughout the Site.
Support the Business as required and outside of business hours.
Provide IT support for site audits (including BSI audits) and stock take activities, ensuring relevant IT systems, equipment and applications are operational and available as required.
Ensure the IT APAC Operations standards are carried throughout the Site.
Manage system implementations and projects where necessary.
Liaise with business owners to ensure effective communications and translation of technical requirements.
Your Profile
Excellent Customer Service approach in relation to providing a World class IT Service.
Diploma or 3rd Level Degree in IT.
Education Preferred Microsoft certifications.
Minimum 3 Years work experience in an IT Service Operations or Service Desk environment.
Minimum 3 years experience of MS Active Directory environment, preferably MCSE exams taken and passed.
Minimum 3 years experience in the deployment of Desktop / Laptop / Smartphones / Servers .
Minimum 3 years experience in network support.
Minimum 3 years experience in Windows 2003 - 2016 server, Windows 7,10 and Office 365.
Experience in VOIP and Call management systems.
Excellent working knowledge of Microsoft Office.
Ability and experience of prioritizing workload and work on own initiative.
Proficiency in English language, both oral and written communication skills.
Approachable and enthusiastic. Flexible and adaptable.
Able to work on own initiative and as a team player.
Good organisational skills with cultural awareness and sensitivity.
Good judgment and problem solving ability & is capable of understanding the impact of decision making on both Teleflex Medical and their customers.
Location :
BIOTRONIK APM Pte Ltd (a company of Teleflex)
1 Kaki Bukit View #03-24/34, Techview, Lobby C Singapore 415941
Working Hours : Monday to Friday ; 8.30 am to 5pm