IT Systems & Business Automation Manager
Description
Job Title: IT Systems & Business Automation Manager
Department: IT
Reports To: VP of Operations
Location: Peachtree City, Ga (In person)
Job Type: Full time, Salaried
Work Schedule: Monday-Friday 8am – 5pm
Company Overview
Integrity Fusion Products is the manufacturer of the IntegriFuse brand of high-density polyethylene – HDPE – fittings and equipment which are sold solely through our distribution partners. We are eager to be your one stop source for HDPE fittings by offering innovative solutions, industry exclusive options, a large product offering, and a customer service experience that is second to none.
When Integrity Fusion Products was founded in 2006, the company name was very intentional in both name and a philosophy for doing business. Our goal is that each of our employees acts with integrity in both their work and personal lives. In addition, the HDPE pipe fittings we manufacture are produced with integrity and are among the best in the industry. By selecting the highest quality resin available in the market, and utilizing the most modern and innovative production practices, we can proudly say that we are “INTEGRITY”.
Job Summary
The IT Systems & Business Automation Manager is responsible for managing the company’s IT systems, supporting employees, and implementing technology improvements that enhance business operations. This role involves maintaining computers, servers, networks, and software; supporting the Oracle NetSuite ERP system; and coordinating cybersecurity, data backups, and outside IT support. Key components of this position include troubleshooting technical issues, managing user access, improving business processes, and implementing practical artificial intelligence (AI) and automation solutions to reduce manual work and improve efficiency.
A successful IT Systems & Business Automation Manager can adapt to changing technology needs, manage multiple priorities, and solve problems independently. You should have strong technical, organizational, and project management skills, along with excellent verbal and written communication skills and the ability to explain complex technical information clearly.
Key Responsibilities.
- Manage and maintain company computers, servers, networks, software, and IT infrastructure.
- Provide technical support and troubleshooting for employees.
- Administer Microsoft 365, user accounts, system access, and software licensing.
- Oversee cybersecurity, data backups, system updates, and disaster recovery in coordination with outside IT providers.
- Manage IT vendors, equipment purchases, and technology-related projects.
- Support and optimize the company's Oracle NetSuite ERP system.
- Identify opportunities to streamline workflows, reporting, and administrative processes.
- Assist with software integration, electronic order processing, and data management.
- Work with department managers to implement technology-driven improvements.
- Identify and implement practical AI and automation solutions to improve business efficiency.
- Evaluate technologies to automate customer quotations, purchase order processing, and sales order entry.
- Explore AI applications for inventory management, purchasing, production reporting, and other business functions.
- Lead automation projects from evaluation through implementation, including vendor coordination and employee training.
- Measure project success through productivity improvements, cost savings, and return on investment.
- Support warehouse and production technology, including NetSuite issues affecting picking, packing, and shipping; Zebra and shipping label printers; document and office printers; scanners; workstations; mobile devices; and shipping system connectivity. Prioritize issues that could delay customer shipments or interrupt production.
- Serve as the first point of contact for daily employee IT needs, including computers, software, user access, passwords, and conference room technology. Communicate progress and follow up until issues are resolved.
- Oversee NetSuite and IQMS administration, coordinate regular system updates, and manage configuration and customization projects with outside consultants as needed.
- Support network connectivity and applications for company phones, security cameras, door access systems, and meeting room equipment.
- Coordinate with HR and department managers on employee onboarding and offboarding, ensuring new hires have necessary software, Outlook/email accounts, licenses, required security certificates, and two-factor authentication configured by their start date, and promptly disabling access upon separation.
- Provide timely technical support, prioritize urgent issues, and coordinate with outside IT providers to resolve problems efficiently and minimize operational disruptions.
- Protect employee information and confidential company records by maintaining appropriate access controls, regularly reviewing user permissions, and following company security procedures.
Note: Other duties as assigned
Qualifications
Required
- 5+ years of hands-on IT support, systems administration, or IT management experience.
- Strong knowledge of Windows environments, Microsoft 365, servers, networking, and cybersecurity.
- Experience supporting ERP systems or other integrated business applications.
- Familiarity with AI tools, business process automation, and software integrations.
- Strong troubleshooting, project management, and communication skills.
- Ability to work independently and manage multiple priorities.
Preferred
- Experience with Oracle NetSuite.
- IT experience in a manufacturing or distribution environment.
- Experience with Microsoft Power Automate, Power BI, Copilot, or similar automation platforms.
- Experience implementing AI-driven workflows, document processing, or automated order entry.
- Familiarity with EDI, APIs, and business software integrations.
- Relevant IT certifications or a degree in Information Technology or a related field.
Working Conditions
This role primarily operates in an office setting; however, visits to production and warehouse areas may be required to troubleshoot equipment, support employees, and maintain IT systems. Employees may encounter noise, dust, and temperature variations in these areas. Proper personal protective equipment (PPE) will be provided and is required in designated areas. The role involves prolonged computer use and may require standing, walking, bending, reaching, and lifting or moving computers and related equipment. Occasional work outside regular business hours may be necessary to address urgent technical issues or complete system maintenance. The company prioritizes employee safety and maintains strict adherence to safety protocols and procedures. Employees must remain vigilant and follow all safety guidelines to prevent accidents and injuries.
Equal Opportunity Employer
Integrity Fusion is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is free from discrimination and harassment based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, compensation, and other terms and conditions of employment.
Integrity Fusion is committed to complying with all applicable federal, state, and local laws regarding equal employment opportunity and affirmative action. We encourage qualified individuals from all backgrounds to apply for employment opportunities within our organization and will make reasonable accommodations for qualified individuals with disabilities as required by law.