IT Systems Engineer Garland (Dallas), TX

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, with more than 40 years of industry leadership, partnerships with leading manufacturers including Motorola, JVC Kenwood, and Avigilon, and a network of 75+ branches across North America.

BearCom delivers communication and technology solutions that help organizations operate safely, efficiently, and effectively. With broad product depth, strong supplier relationships, and a service-driven culture, BearCom offers customers scalable solutions and provides employees the platform to build meaningful, high-impact careers.

In this position, you will work directly with senior engineering to proactively identify and address all problems, including, but not limited to, PC issues, setup, and configuration. We will also have to troubleshoot some server issues, website issues, and network issues. Successful candidates will need knowledge of general PC Lab and Help Desk activities, desktop, laptop, software, network, systems, Exchange, and Citrix Xen.

Position Summary

BearCom is seeking a service-oriented IT Systems Engineer at our Garland, Texas headquarters. This role provides responsive technical support to employees while helping maintain the reliability, security, and operational effectiveness of the company’s end-user technology environment.

The successful candidate will combine hands-on desktop, printer, mobile-device, and wireless support with basic-to-intermediate administration across Active Directory, Exchange Online, the Microsoft 365 admin center, Azure, and Microsoft Intune. This position requires consistent onsite presence and close collaboration with employees, IT colleagues, and business stakeholders.

Key Responsibilities

1) Computer, Printer & Mobile Support

· Configure, image, deploy, and support Windows computers in accordance with established standards, including domain enrollment and validation of required applications and settings.

· Diagnose and resolve hardware, operating-system, application, peripheral, and printing issues while minimizing disruption to business operations.

· Provide technical support for company-issued mobile devices, including setup, connectivity, access, and routine troubleshooting.

· Document incidents, service requests, troubleshooting steps, and resolutions in accordance with IT service-management practices.

· Communicate clearly with users, set appropriate expectations, and escalate complex or high-impact issues to the appropriate technical resource.

2) Identity, Access & Platform Administration

· Perform routine administration and support across Active Directory, Exchange Online, the Microsoft 365 admin center, and Azure within established policies and delegated authority.

· Execute employee onboarding, transfers, and offboarding, including account provisioning, access changes, licensing, group membership, and timely deactivation.

· Apply role-based access controls and least-privilege principles to help protect company systems and information.

· Support password resets, multifactor-authentication enrollment, account lockouts, mailbox access, and other identity-related requests.

· Follow documented change, security, and access-management procedures and maintain accurate administrative records.

3) Device Management & Wireless Support

· Enroll, configure, monitor, and support corporate devices through Microsoft Intune, including policy deployment and basic compliance remediation.

· Troubleshoot wireless connectivity, authentication, coverage, and device-access issues in collaboration with network and infrastructure teams.

· Maintain accurate asset and assignment records and assist with equipment staging, inventory control, recovery, and secure disposition.

· Identify recurring issues and contribute to knowledge articles, standard operating procedures, and opportunities for service improvement.