IT Systems Engineer-Information Systems Dept.
Summary
IT Systems Engineer on Marshall+Sterling's internal IT help desk at its Poughkeepsie, NY office — first point of contact troubleshooting hardware, software, network, and cloud-desktop issues and managing tickets across Microsoft O365, Intune, Azure Virtual Desktops, Salesforce, and Vertafore, with an after-hours on-call rotation.
Why Join Marshall + Sterling?
As a 100% employee-owned company with roots dating back to 1864, Marshall + Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most — so they can move forward with confidence. Our vision of creating a future that’s safer and more secure drives everything we do.
Innovation is not optional here — it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together — across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success.
At Marshall + Sterling, you’re not just joining a company — you’re joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all.
This position is based out of Marshall+Sterling's Poughkeepsie Office.
We’re seeking a skilled IT Systems Engineer to join our IT help desk. This role is the first point of contact for technical issues and plays a vital role in supporting our employees and technology infrastructure, including Microsoft O365, Intune, Azure Virtual Desktops, Salesforce, Vertafore, and other business-critical platforms. This position is perfect for someone who thrives in a fast-paced environment, values problem-solving, and is motivated by making an impact.
- Troubleshoot and resolve hardware, software, and network issues to minimize disruption to business operations.
- Daily checks of off-site spam, attachment, and content filters.
- Troubleshoot access and performance issues with the cloud desktop environment.
- Manage help desk tickets to ensure timely follow-up and resolution.
- Participate in an after-hours on-call rotation to respond to urgent employee support issues.
- Support technology rollouts, upgrades, and testing.