IT Systems Engineer- Level II
Are you passionate about serving patients in an inspiring work environment alongside talented people? Get moving with OCR! With over 50 years in business, we are the premier provider of orthopedic care in Colorado, Wyoming, and Nebraska. Our organization continues to grow, and we are looking for individuals who share our mission.
The Systems Engineer- Level II is responsible for the maintenance, configuration, and reliable operation of OCR computer systems. This position will install hardware and software to end users, manage various systems and ensure minimal downtime and efficient operations. They also will participate in system testing and recommendations for system improvements.
Essential Duties and Responsibilities
- Performs full lifecycle of installation, management, maintenance, and disposal of workstations and laptops.
- Manages users in Active Directory and Microsoft Azure.
- Manage Microsoft E365 tenant account, including user account license assignments, Exchange Online mailboxes, Teams, OneDrive and SharePoint files, and Intune.
- Designs, tests and implements Active Directory Group Purchasing Organizations (GPOs) in coordination with System Architect.
- Recommends and implements cybersecurity policies and practices, in coordination with System Architect.
- Performs system maintenance and patching regularly within the respective change windows.
- Maintains adequate clone images and spare workstations for rapid deployment and replacement.
- Installs and configures hardware in various company locations; revises processes and procedures as needed.
- Participates in the IT change management process, and adheres to it.
- Maintains system and application diagrams and documentation.
- Participates in daily helpdesk ticket resolution.
- Participates in IT on-call rotation.
- Participates in tier 1 support for Epic electronic health record
- Other duties as assigned.