IT Systems Engineer (Network and Firewall)

Salary: ₱100,000 – ₱120,000 per month

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Arrangement: Work from Home
Work Shift: 8:00AM-5:00PM Pacific Time (11:00PM-8:00AM PHT)

This is a role working with a US-based MSP with a team of 10 staff. You will play an important role in supporting business clients and the technologies we deploy to their businesses.

Tasks and Responsibilities:

• Handle/Clear alerts from BMS board: Monitoring alerts, BitDefender, sites offline, etc.

• Customer User Onboarding and Offboarding requests.

• Software troubleshooting: Adobe errors, M365 MFA issues, OneDrive sync issues, etc.

• Printer troubleshooting.

• Troubleshoot basic network issues.

• Phone / PBX support: setup new hardware, password resets, etc.

• Active Directory management (user management, password management, etc.)

• Basic computer hardware troubleshooting.

• OpenVPN troubleshooting.

• Multiple monitor adjusting/fixing.

• Outlook troubleshooting: usually large mailbox or too many Delegate mailboxes assigned

Skills and Qualifications:

• Working experience 3+ years, with a range of technologies

• Previous experience in a similar role providing “Level 2” Support

• Excellent knowledge of Microsoft Windows including desktop support and patching

• Experience with administration of M365 (example tasks: create users, change passwords, enforce MFA, apply licenses, delegate a mailbox, set file permissions, archive mailbox)

• Working knowledge of Active Directory and Group Policy management

• Strong Firewall and Networking Technical experience

• Administrative & support experience with M365

• Basic knowledge of Azure

• Prefer experience with Google Workspace

• Functional knowledge of Apple administration in windows environments

• Knowledge of Desktop, Mobile, and Server hardware

• Good networking fundamentals including experience troubleshooting and configuring Wifi TCP/IP, VPN, DNS

• Experience with VOIP support and management, either physical or virtual PBX.

• Experience with basic MS server troubleshooting

• Some support experience of a VOIP solution is necessary like 3CX or a hosted PBX service like Ring Central

• Nice to have:

  • 3CX Voip products

  • Any desk Remote Tool

  • PAX8

  • 1Password

  • Ability to write end user how-to’s and guides

  • Experience with Kaseya VSA/BMS/ITGlue

  • DATTO EDR via Kaseya (review and address alerts)

  • Unifi Router Administration (firewall)

  • RocketCyber via Kaseya (review and address alerts)

  • Any backup experience is nice to have – Veeam backup is ideal

  • Small percentage of our clients use Apple and/or Gsuite so these skills are viewed very favourably:

    • Functional knowledge of Apple administration in windows environments

    • In-depth knowledge of Gsuite

Job Offer

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

• HMO coverage for employee +1 FREE dependent on the first day of employment

• +1 additional FREE dependent per successful year of tenure (up to five (5) years)

• We provide Relocation Salary Loan assistance*

• Tenure Incentive Program*

• Referral Bonus of up to Php20,000.00*

• ALL government mandated benefits

*Terms and conditions apply