IT Systems Engineer

Salary: ₱90,000 – ₱110,000 per month

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Arrangement: Permanent WFH
Work Shift: Monday-Friday/Morning Shift

ABOUT THE ROLE:

The IT Systems Engineer is responsible for providing technical support and troubleshooting services to clients in a Managed Services Provider (MSP) environment. This role serves as a key point of contact for end-user support, Microsoft 365 administration, endpoint management, and general IT operations.

Working within a fast-paced MSP environment, the IT Systems Engineer will manage support requests, maintain service level agreements (SLAs), and collaborate with internal teams to deliver high-quality technical solutions that enhance client productivity and security.

RESPONSIBILITIES:

Technical Support & Service Delivery

• Provide exceptional support via phone, remote session and email.

• Troubleshoot and resolve issues across Microsoft 365, Windows, networking and modern workplace technologies.

• Support Exchange Online, SharePoint Online, Microsoft Teams, Entra ID and Intune environments.

• Perform root cause analysis and implement long term solutions.

• Maintain accurate ticket notes, documentation and knowledge base articles.

• Manage onboarding, offboarding and device lifecycle activities.

• Work collaboratively with senior engineers and specialists to deliver positive customer outcomes.

Cyber Security & Identity Management

• Support customers in improving their cyber security posture.

• Administer and troubleshoot Microsoft Defender, Multi Factor Authentication and Conditional Access.

• Support identity and access management activities within Microsoft Entra ID.

• Assist with security incident response, alert investigation and remed0iation activities.

• Support endpoint security and vulnerability remediation initiatives.

• Contribute to Secure Score improvements and Essential Eight uplift activities.

Customer Experience & Operational Excellence

• Keep customers informed throughout the lifecycle of requests and incidents.

• Work within agreed SLAs and prioritise tasks effectively in a fast-paced MSP environment.

• Identify opportunities for automation, standardisation and continuous improvement.

REQUIREMENTS:

• Minimum 2 years’ experience within a Managed Service Provider (MSP) environment

• Strong proficiency administering Microsoft 365 environments including Exchange Online, Teams, SharePoint, Entra ID, Microsoft Defender and Copilot.

• Experience in Intune and endpoint management

• Desktop support expertise

• Understanding of networking and security technologies: Fortinet, Cisco Meraki and Ubiquiti experienced highly regarded.

• Confident troubleshooting across hardware, software, and networking layers

• Experience working with ticketing systems, SLAs, and multi‑client environments

• Experience working with RMM and PSA platforms, such as Datto, ConnectWise, NinjaOne or similar solutions.

BENEFITS:

• Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office*

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

• HMO coverage for employee +1 FREE dependent on the first day of employment

  • +1 additional FREE dependent per successful year of tenure (up to five (5) years)

  • We provide Relocation Salary Loan assistance*

  • Tenure Incentive Program*

• Referral Bonus of up to Php20,000.00*

• ALL government mandated benefits

*Terms and conditions apply