IT Systems Infrastructure Technician

Summary

This position is responsible for supporting and maintaining the physical IT infrastructure across office, shop, warehouse, and manufacturing environments. Key duties of the IT Systems Infrastructure Technician includes installing and managing low-voltage cabling, mounted technology systems, workstation setup, equipment inventory, asset labeling, documentation, and project support. This is a hands-on installation and infrastructure role focused on the deployment and organization of technology systems rather than traditional desk-based helpdesk support.

Job Duties and Responsibilities

• Run, route, dress, secure, terminate, test, label, and organize Cat5e/Cat6a cabling and related low-voltage infrastructure as directed.
• Assist with installing and maintaining cable pathways, including conduit, raceway, cable tray and other approved low-voltage cable-management systems.
• Install and organize patch panels, wall plates, jacks, patch cables, equipment cabinets, network closets, racks, shelves, cable managers, and related physical infrastructure.
• Mount, relocate, adjust, or remove wireless access points, cameras, access-control devices, phones, small network devices, workstation equipment, printers, scanners, and related hardware.
• Operate ladders, scissor lifts, boom lifts, or other approved elevated work platforms to reach equipment mounted on walls, ceilings, columns, mezzanines, or other hard-to-access locations when properly trained and authorized.
• Physically set up workstations, including monitors, docking stations, phones, keyboards, mice, power cables, network cables, labels, and clean cable management.
• Assist with office moves, shop moves, construction-related IT work, camera deployments, wireless deployments, access-control projects, network upgrades, and other physical technology projects.
• Receive, unpack, stage, move, store, clean, prepare, organize, and track IT equipment, spare parts, cabling, tools, installation materials, and consumables.
• Perform basic physical troubleshooting, including checking power, cables, connections, damaged hardware, loose mounts, incorrect labels, indicator lights, or disconnected devices.
• Clean up after installations and projects, including removal of old cable, packaging, unused materials, retired equipment, and potential trip hazards.
• Maintain accurate inventory and location records for equipment, cables, spare devices, materials, asset tags, serial numbers, and installed hardware.
• Document physical work clearly, including cable labels, port numbers, room locations, rack locations, device names, asset tags, serial numbers, photos, and observed issues.
• Keep tools, cable bins, spare parts, storage areas, labels, installation materials, and project staging areas organized without constant supervision.
• Communicate clearly with shop-floor staff, office staff, maintenance, facilities, vendors, contractors, management, and parent-company IT staff about physical work status, material needs, access limitations, safety concerns, and unresolved issues.
• Ask clarifying questions before proceeding with unclear, unsafe, or out-of-scope work and coordinate around active production areas without unnecessary disruption.
• Perform other duties as assigned.

Expectations

• Complete cabling installations that are neat, properly secured, accurately labeled, tested, and documented according to company standards.
• Maintain organized and professional cable pathways, racks, network closets, and equipment installations.
• Safely perform installation and maintenance work while following all company safety procedures and equipment operating guidelines.
• Consistently demonstrate attention to detail when labeling cables, ports, devices, asset tags, and infrastructure components.
• Complete workstation setups accurately and efficiently with clean cable management and minimal disruption to operations.
• Maintain accurate inventory records and ensure equipment, materials, and spare parts are properly tracked and stored.
• Keep tools, storage areas, staging areas, and workspaces clean, organized, and ready for use.
• Produce clear and accurate documentation of completed work, including locations, asset information, photos, and installation details.
• Identify and report physical infrastructure issues, safety concerns, materials shortages, and project risks in a timely manner.
• Demonstrate initiative by planning work effectively, managing assigned tasks, and requiring minimal day-to-day supervision.
• Communicate professionally and effectively with employees, contractors, vendors, facilities personnel, and IT team members.
• Coordinate work activities to minimize disruption to office, warehouse, manufacturing, and production operations.
• Follow project instructions, timelines, and priorities while maintaining quality and accuracy standards.
• Exercise sound judgment by seeking clarification when work requirements are unclear, unsafe, or outside assigned responsibilities.
• Maintain a professional appearance, positive attitude, and customer-service mindset while representing the IT department.
• Consistently arrive prepared to work, meet attendance expectations, and complete assignments within established deadlines.
• Maintain punctual, regular, and predictable attendance.
• Work collaboratively in a team environment with a spirit of cooperation.
• Respectfully take direction from manager.

Manager Responsibilities

• This position has no management responsibilities.