IT Systems Support 1
Summary
Front-line IT support role on Montana DOJ's Justice IT Services (JITS) team in Helena: installs, maintains, and troubleshoots hardware and software on microcomputer workstations across LAN/WAN environments, supporting ~900 DOJ employees and 3,000+ CJIN criminal-justice users, plus end-user training. Some driving and lifting up to 25 lbs is required.
About Us\:
Hello! We’re the Justice Information Technology Services (JITS) team, we provide vital Information Technology (IT) infrastructure which Montanan’s rely upon to support state and local law enforcement. Our dynamic team manages IT systems, services, and interfaces to support approximately 900 DOJ employees, and over 3,000 Criminal Justice Information Network (CJIN) customers working together to safeguard Montana! We directly support DOJ staff involved with legal cases concerning the State and its people, Montana missing persons, victim services, children’s justice, consumer protection, criminal investigations, highway safety, motor vehicle licensing, gambling control, and forensic laboratory services.
The list is long but if you enjoy diversity, this challenging, exciting, and rewarding position may be what you are looking for.
Job Overview\:
The primary duties of the IT Systems Support 1 position involve hardware and software installation, maintenance, and training onto microcomputer workstations in local and wide area networks. The incumbent provides technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration. This team supports end-user and data processing personnel and manages and provides trouble resolution for DOJ-wide area network users and authorized agents. Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required.