IT Systems & Support Administrator
About the role
Provide helpdesk support for internal ERP and systems. The role involves addressing IT support tickets related to ERP, systems, and infrastructure, conducting daily systems analytics to maximise effectiveness and troubleshooting issues, and maintaining a centralised repository of process maps and user manuals.
Key responsibilities
Address IT support tickets related to ERP, systems, and infrastructure
Conduct daily systems analytics to maximise effectiveness and troubleshoot issues
Update internal documentation as needed to reflect changes in processes or systems
Respond to questions and concerns from Managers and Executives with research and recommendations
Maintain a centralised repository of process maps and user manuals
Perform data extracts and formatting to support various business needs
Track project progress against approved plans and provide updates to key stakeholders
Conduct team meetings to discuss project status and address any roadblocks
Prepare training materials and conduct training sessions for Operations teams on new processes
Liaise with vendors and third parties to address solutions related to system performance
About you
Proven experience in IT helpdesk or systems support, preferably in a corporate setting
Strong understanding of ERP systems with experience troubleshooting and resolving system issues
Excellent communication skills, capable of supporting executives and liaising with vendors
Demonstrated experience with data extraction and formatting
Ability to manage documentation effectively and train teams on new processes
About us
For over three decades, Cooke & Dowsett Plumbing Group has proudly served the construction industry, delivering exceptional service on some of the most iconic projects in Australia and New Zealand. Established in 1992 from humble beginnings, we have grown to become synonymous with quality and excellence, successfully tackling our customers' most challenging projects.