IT Systems Support Specialist

Cobalt Benefits Group is seeking an IT Systems Support Specialist to support our network, cloud, and end-user environment. This is an ideal opportunity for a seasoned Helpdesk or Service Desk professional with 3–5 years of experience and ready to expand into

infrastructure, networking, and cloud operations.

What You’ll Do

Network & Infrastructure Support

• Troubleshoot connectivity issues across devices, platforms, and applications

• Support hybrid infrastructure (on-prem + cloud environments)

• Assist with ZTNA, secure access, and remote connectivity solutions

• Help maintain network documentation and system configurations

T Service Desk (Zendesk)

• Manage and resolve user tickets in Zendesk (SLA-driven)

• Troubleshoot endpoint, application, and access-related issues

• Perform onboarding/offboarding (account provisioning, access assignments)

• Escalate and collaborate with Infrastructure and Security teams

• Identify recurring issues and contribute to operational improvements

Systems, Identity & Secure Access (Growth Area)

• Support Microsoft 365 (Exchange, Teams, SharePoint)

• Assist with Microsoft Intune endpoint management

• Support identity and access tasks within Entra ID

• Assist with role-based and group-based access controls (least privilege concepts)

• Gain exposure to secure access architecture and Zero Trust principles

Operational & Engineering Support

• Assist with infrastructure deployments and configuration tasks

• Participate in troubleshooting, monitoring, and system optimization

• Contribute to system documentation and process improvements

• Support change management and rollout activities for new technologies