IT Systems Support Specialist or Senior Specialist (Contract to Hire)

Position Summary

This IT Systems Support position (On-site) in Information and Technology Services is a Temporary/Non-Exempt position (6 months to Hire) at Kashiv BioSciences, LLC, in Piscataway, NJ (Primary location: Piscataway, NJ; travel to Chicago, IL (Up to 20%) as per supervisor discretion). This candidate is responsible for supporting computers, servers, and networks, documents, installations, upgrades, and monitoring network performance. Must support in the Pharma/BioSciences GxP environment, and LAB / LAB Equipment related projects as it relates to IT Support. This position is not eligible for H-1B or other employment-based sponsorship. Applicants must be authorized to work in the U.S. without sponsorship now or in the future.

Essential Duties and Responsibilities:

This IT Systems Support position (On-site) in Information and Technology Services is a Temporary/Non-Exempt position (6 months to Hire) at Kashiv BioSciences, LLC, in Piscataway, NJ (Primary location: Piscataway, NJ; travel to Chicago, IL (Up to 20%) as per supervisor discretion). This candidate is responsible for supporting computers, servers, and networks, documents, installations, upgrades, and monitoring network performance. Must support in the Pharma/BioSciences GxP environment, and LAB / LAB Equipment related projects as it relates to IT Support. This position is not eligible for H-1B or other employment-based sponsorship. Applicants must be a to work in the U.S. without sponsorship now or in the future.

• Provide Tier 1 technical support for desktops, laptops, mobile devices, printers, and peripherals.

• Troubleshoot and resolve hardware/software issues.

• Perform routine system administration tasks, including user account management via Active Directory and Azure AD

• Configure, deploy, and maintain workstations, software packages, and security updates.

• Monitor and support local and cloud-based network systems (LAN/WAN, VPN, Wi-Fi).

• Manage and troubleshoot Office 365 applications (Outlook, Teams, SharePoint, OneDrive).

• Use ticketing systems (e.g., Zendesk) to track, prioritize, and document support requests.

• Conduct basic network diagnostics using tools like ping, traceroute, or ipconfig.

• Assist with asset tracking, license management, and hardware inventory control.

• Provide technical support for remote users, including remote desktop tools (e.g., TeamViewer, AnyDesk, RDP).

• Follow standard operating procedures for incident response, escalation, and documentation.

• Assist in implementation and maintenance of endpoint security solutions (antivirus, disk encryption, MFA).

• Provide IT support for validated systems and applications used in GMP environments, ensuring adherence to data integrity and compliance requirements.

• Assist in the deployment, configuration, and maintenance of GMP-compliant IT infrastructure, including system validation and documentation.

• Support audit readiness by maintaining proper documentation of changes, incidents, and system configurations as per GMP guidelines. Management may require involvement in other critical business-impacting projects that may be outside of regular job duties defined herein.