IT Team Lead
Main objective of the position
The IT Team Lead – SLP oversees day-to-day IT operations at the Mexico site and remains actively engaged in hands-on technical support. This role ensures stable, secure, and efficient IT services aligned with global standards, supporting Epicor CMS ERP, network infrastructure, Office 365, TISAX, and Ignition-based plant-floor systems. The position serves as the key interface between local plant leadership and both Canada and Global IT.
Features
Operational IT Leadership
- Supervise local IT technicians and third-party vendors
- Manage daily IT operations, including infrastructure, service desk, and end-user support
- Ensure high system availability for production-critical systems
- Coordinate incident response and escalation to global IT teams
Hands-On Technical Support (Working Supervisor)
- Provide Level 2/3 support for:(LAN/WAN, Wi-Fi, VLANs)
- Servers (Windows/virtualization/backup)
- End-user devices (PCs, mobile devices, scanners)
- Printer and shopfloor IT equipment
- Troubleshoot production-impacting IT issues with urgency
ERP & Plant Floor Systems (Critical Focus Area)
- Administer and support Epicor CMS (ERP), including:
- User management, access control, and security
- Coordination with the global ERP team for enhancements and support
- Support of core modules (production, inventory, finance interfaces)
- Lead and support Ignition platform (Inductive Automation), including:
- SCADA/HMI deployment for shopfloor visibility
- Integration with PLCs, sensors, and manufacturing equipment
- Development/support of dashboards, alarms, and data collection workflows
- Ensure integration between Epicor CMS and Ignition (data flow, reporting, traceability)
- Support labelling, scanning, EDI, and plant-floor automation systems
Cybersecurity & Compliance
- Enforce global IT security policies (ISO 27001, NIS2, TISAX, where applicable)
- Ensure patching, endpoint protection, and identity/access controls
- Support audits (internal, customer, EcoVadis, regulatory)
- Protect industrial systems with segmentation and security best practices
Infrastructure & Projects
- Lead local IT projects:
- Ignition rollout and expansion
- Infrastructure upgrades (network, Wi-Fi, servers)
- Epicor CMS-related deployments and integrations
- Implement global initiatives (cloud, M365, backup, disaster recovery)
Vendor & Asset Management
- Manage local IT vendors (hardware, network, automation partners)
- Control IT asset lifecycle (procurement, deployment, disposal)
- Ensure cost-effective procurement aligned with global standards
Reporting & Stakeholder Management
- Report KPIs (system uptime, incidents, plant-floor system stability)
- Act as escalation point for plant leadership (Production, Quality, Logistics)
- Coordinate with global teams across regions
Education Bachelor's degree in Information Technology
Level of English Intermediate/Advanced English.
Experience 5–10 years of IT experience in a manufacturing environment