IT Technical/Admin Support
About the role
The IT Technical/Admin Support is responsible for providing technical assistance to employees while handling administrative tasks to support the company's daily operations. This role ensures the proper functioning of computer systems, software, networks, and office equipment while maintaining accurate records, managing documentation, and assisting with other administrative responsibilities as needed.
Key responsibilities
Provide technical support and troubleshooting for computer hardware, software, printers, internet connectivity, and other IT-related concerns.
Install, configure, maintain, and perform preventive maintenance on computers, laptops, printers, and other IT equipment.
Assist employees with operating systems, office applications, email accounts, and other business software.
Monitor and troubleshoot network connections, Wi-Fi systems, and other technical infrastructure.
Perform software installations, system updates, antivirus checks, and basic security maintenance.
Maintain an inventory of IT equipment, software, accessories, and other technical assets.
Document technical issues, troubleshooting procedures, repairs, and equipment maintenance activities.
Assist in data backup, file management, and the implementation of basic data security practices.
Provide technical assistance for company meetings, presentations, events, and audiovisual equipment setup when necessary.
Prepare, encode, organize, and maintain administrative documents, reports, and records.
About you
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Office Administration, or any related field.
Experience in IT technical support and administrative work is an advantage.
Knowledgeable in computer hardware and software installation, troubleshooting, and maintenance.
Familiar with Windows operating systems, Microsoft Office, Google Workspace, and other business applications.
Basic knowledge of computer networking, internet connectivity, LAN/Wi-Fi, and network devices.
Proficient in data encoding, document preparation, filing, recordkeeping, and report generation.
Organized and detail-oriented, with the ability to manage technical and administrative tasks simultaneously.
Strong problem-solving, communication, time-management, and organizational skills.
Able to work independently and respond promptly to technical and administrative concerns.
Trustworthy and capable of handling confidential company information.