IT Technical Manager
Salary: RM 7,000 – RM 9,000 per month
1. Technical Team Management
Lead, supervise and coordinate the technical team.
Assign work according to each team member’s capability, availability and project priorities.
Monitor work progress, performance, discipline and the quality of deliverables.
Provide technical guidance, coaching and support to team members.
Conduct regular reviews of technical issues, workloads and project progress.
Identify skills gaps and propose appropriate training and development.
Coordinate the technical team’s work with project management, business development, sales and other departments.
Escalate staffing, performance and delivery concerns to management promptly.
2. Project Resource Management
Plan and allocate engineers, technicians and other technical resources across company projects.
Maintain resource schedules covering implementation, maintenance, support and other contractual commitments.
Coordinate technical personnel, vendors and subcontractors to meet project requirements.
Monitor workloads and resolve resource conflicts between projects.
Identify resource shortages early and recommend suitable staffing or external support.
Ensure appropriate technical coverage during critical project activities and customer support periods.
3. Technical Project Delivery
Oversee technical implementation and support activities for assigned projects.
Review project scope, specifications, deliverables, timelines and contractual technical requirements.
Ensure technical work follows approved designs, implementation plans and quality standards.
Monitor technical progress and address issues that may affect project milestones.
Coordinate technical matters with customers, principals, vendors, consultants and subcontractors.
Participate in technical meetings, site visits, testing, commissioning and project handover.
Ensure incidents and technical issues are recorded, assigned, resolved and escalated when necessary.
Support project managers in meeting delivery and customer requirements.
4. Technical Documentation
Set and maintain documentation standards for the technical department.
Ensure the team prepares accurate and complete technical documents, including solution designs, architecture diagrams, implementation plans, method statements, test records, user acceptance documents, standard operating procedures, service reports, incident reports, root cause analyses, asset records and as-built documents.
Review technical documents before submission to management or customers.
Ensure project documents are updated, version-controlled and stored in the appropriate company repository.
Follow up on outstanding documentation from team members, vendors and subcontractors.
Ensure documentation is completed as part of project handover and ongoing support.
5. Presales and Solution Development
Support the Business Development and Sales teams in understanding customer technical requirements.
Join customer discussions, site surveys, technical presentations and solution demonstrations when required.
Develop practical technical solutions that meet customer needs, project scope and budget.
Prepare or review solution designs, technical proposals, specifications, bills of materials and scopes of work.
Obtain and evaluate technical input and quotations from principals, distributors and vendors.
Assess technical feasibility, implementation effort, dependencies and delivery risks before a proposal is submitted.
Provide technical input for project costing, manpower estimates and implementation schedules.
6. Tender Support
Review tender specifications, technical requirements, mandatory criteria and submission instructions.
Coordinate the preparation of technical proposals, compliance statements, solution diagrams, methodologies and implementation plans.
Obtain supporting technical documents from internal teams, principals and solution partners.
Verify the accuracy, completeness and technical compliance of tender responses.
Identify technical deviations, assumptions, clarification points and delivery risks.
Support tender briefings, site visits, clarification meetings and technical presentations.
Maintain reusable technical materials and records of previous tender submissions.
7. Vendor and Technology Coordination
Coordinate technical matters with principals, distributors, vendors and subcontractors.
Evaluate the suitability of proposed products and services for company projects.
Monitor vendor technical performance and follow up on outstanding issues.
Keep the team informed of relevant technologies, product changes and technical training opportunities.
Recommend solutions and partnerships that support the company’s project and business needs.
8. Quality, Compliance and Risk
Ensure technical activities comply with company procedures, customer requirements and contractual obligations.
Support the company’s Quality Management System and Information Security Management System.
Protect confidential company, customer and project information.
Identify technical and delivery risks and propose corrective actions.
Ensure changes to approved designs, scope or configurations follow the appropriate approval process.
Maintain accurate records of project equipment, licences, configurations and technical assets.
Job Requirements:
Minimum of 8 years of relevant experience in similar roles.
Leadership and management of technical personnel.
Strong understanding of IT infrastructure, networking, servers, cybersecurity and system integration.
Technical planning, troubleshooting and problem-solving.
Management of multiple projects and competing priorities.
Technical writing and document review.
Solution design, presales support and tender preparation.
Project resource planning and cost awareness.
Clear communication with customers, management, team members and vendors.
Sound judgement, accountability and attention to detail.
Effective communication in English and Bahasa Melayu.