IT Technical Operations Manager
Salary: ₱66,000 – ₱76,000 per month
About the role
Abenson Ventures, Inc. is seeking an IT Technical Operations Manager to join our team in Quezon City, Metro Manila. This is a full-time position that plays a crucial role in overseeing and optimising our technical operations infrastructure. As IT Technical Operations Manager, you will be responsible for managing the day-to-day technical operations, ensuring system reliability, performance and security across our organisation. This role is strategically important to our business continuity and digital transformation objectives, bridging the gap between technical teams and business stakeholders to deliver consistent, high-quality IT services.
Key responsibilities
Oversee and manage the daily operations of IT infrastructure, including servers, networks, databases and cloud environments
Monitor system performance, availability and security, implementing proactive measures to prevent downtime and optimise operational efficiency
Lead and supervise technical operations teams, providing guidance, mentoring and performance management to ensure team excellence
Develop and implement operational procedures, policies and best practices aligned with industry standards and organisational requirements
Manage incident response protocols and coordinate resolution of critical technical issues to minimise business impact
Plan and execute system maintenance, upgrades and deployments with minimal disruption to business operations
Collaborate with project management teams to ensure technical requirements are met during implementation of new systems and initiatives
Prepare and present regular reports on operational metrics, system performance and capacity planning to senior management
Manage IT service levels and vendor relationships to ensure quality support and cost-effectiveness
Conduct risk assessments and implement security controls to protect organisational IT assets and data
What we're looking for
Bachelor's degree in Information Technology, Computer Science, Engineering or related field, or equivalent professional experience
5+ years of experience in IT operations management or technical operations roles within medium to large organisations
Proven experience managing IT infrastructure including servers, networks, databases and cloud platforms (AWS, Azure or similar)
Strong knowledge of IT service management frameworks such as ITIL and best practices in operations management
Demonstrated leadership and team management capabilities with experience supervising technical staff
Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues
Experience with monitoring and performance management tools, ticketing systems and operational dashboards
Strong communication skills with the ability to liaise effectively with technical teams and business stakeholders
Project management experience and familiarity with change management processes
Relevant certifications such as ITIL Foundation, Certified Systems Administrator (CSA) or cloud platform certifications are advantageous
Knowledge of security protocols, compliance requirements and IT governance frameworks
What we offer
At Abenson Ventures, Inc., we are committed to fostering a supportive and dynamic workplace where our employees can thrive. We offer a competitive full-time employment package that includes comprehensive benefits designed to support your professional growth and personal wellbeing. Our commitment to employee development includes opportunities for career advancement, professional training and skills development in emerging technologies. We value work-life balance and provide a collaborative work environment where your contributions are recognized and valued. We encourage open communication and provide flexibility where possible to support your individual needs and circumstances.