IT Technical Support Analyst 1/2/3
Summary
IT Technical Support Analyst with Louisiana State Police's Mobile Communications Services team in Baton Rouge, maintaining the statewide voice and data radio network: servicing tower sites, vehicular/portable radios, dispatch systems, and network gear like routers and switches. Onsite, Monday-Friday 7:30 AM-4:00 PM, filled at Analyst level 1, 2, or 3.
About this Job
At Louisiana State Police, our mission is to deliver exceptional communications and IT services that keep our state connected, secure, and ready for the future. We are proud to serve the people of Louisiana by providing reliable telecommunications and data solutions, supporting both critical and routine communication needs with innovation, expertise, and a commitment to excellence.
We’re looking for an IT Technical Support Analyst to bring professionalism and energy to our Mobile Communications Services team. Our dedicated group is focused on the creation, design, and development of faster, more efficient telecommunications and data systems. The IT Technical Support Analyst will help to drive innovation to ensure seamless communication support for our agency and its partners.
Minimum Qualifications
Three years of experience in information technology; OR
Six years of full-time work experience in any field plus one year of experience in information technology; OR
An associate's degree in information technology plus one year of experience in information technology; OR
A bachelor’s degree plus one year of experience in information technology.
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:
As an IT Technical Support Analyst, you will:
- Performs preventative maintenance on multiple radio tower sites, including the following systems; standby power generator, obstruction lightning, HVAC, alarm system, antenna systems, and base station repeaters that are part of a statewide voice and data communications network
- Perform installations, optimizations, and modifications of various communication system components and statewide voice and data communications network
- Diagnosis and repair of vehicular and portable radio/mobile data equipment
- Support critical operations and emergency equipment deployments
- Possess a broad understanding of programming, modifying, and installing software/templates of portable radios, mobile radios, and mobile data terminals
- Maintain dispatch center communication systems including: voice recorders, radio consoles, and mobile data interfaces
- Configure routers, switches, WAN bridges, wireless devices, and other network components used in local and remote terminals and servers
Position-Specific Details:
Appointment Type: Probational, Promotional, or Job Appointment
Career Progression: This position may be filled as an IT Technical Support Analyst 1, 2, or 3.
Work Schedule: Work hours are 7:30 AM to 4:00 PM, Monday - Friday.
Compensation: The compensation depends on qualifications and experience. This position is eligible for CDL premium pay of up to $2.00 per hour. The minimum biweekly salaries are listed below:
IT Support Analyst 1 - $1797.61
IT Support Analyst 2 - $1923.19
IT Support Analyst 3 - $2057.61Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
How To Apply:
No Civil Service test score is required to be considered for this vacancy.
To apply for this vacancy, click on the Apply link and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Contact: Human Resources/Elyssa Schexsnayder
Email: dpsemployeeadministration@la.gov